Customer Service Trends for 2021 Bring the ‘Wow’ Infographic
No one likes being treated like a faceless number. Any time you see an ad or offer on the screen, many of you ask, “why did I get this?” One reason is that your browsing behavior signaled an interest in something. Achieving personalization has not yet been perfected, but there is an outline for getting there. Personalization is the most significant trend, but it’s not the only one as you will see below!
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