Christopher Hyams Hart

• A million-copy selling author explains just how she went from St. Martin’s Press to self-publishing — just how easy it proved to be.

• developed 17 “verticals” – which they have dubbed “communities
• digital boxed sets tied to the Writer’s Digest community that F+W has just put on the market and are being sold through Barnes & Noble and online at both BN.com
• To ensure that each community has a chance at success, F+W has created a dedicated e-marketing team focused on digital first. “We work collaboratively with our customers and we understand that its consumer choice — ours is a pool, but we want to be in the ocean. We want to be everywhere a customer is — if they are on a little sewing site or woodworking site, we want to be there too. This is what drives sell-through.”

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• We've become intra-departmental. The traditional publishing cycle was much like a relay race—one person would complete work on a project and then hand off to the next in the series

• There's a great quote, apparently by Ian Percy that "we judge others by their behavior, while we judge ourselves by our intentions." It's really accurate, and highlights the difficulty of having empathy in such situations. People never think that they are in the wrong -- and since they can't readily understand or know the th