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NHS will end premium-rate call charges to Southport surgeries - Southport Visiter 7th October 2009
"PATIENTS, who were charged up to 40p a minute to ring Southport surgeries, are quids in after the NHS decided to scrap premium rate telephone calls.
St Marks Medical Centre, Derby Road and Ainsdale Medical Centre are among those currently using controversial 084 and 085 prefixes, which sees callers charged 4.2p per minute from a BT landline and up to 40p from a mobile."
Health hotline 'needs to improve' - BBC Health News 15th September 2009
A health service hotline needs to improve its integration with the NHS in Wales, an official report recommends.
NHS Direct Wales is a 24-hour health advice service used via the telephone or the internet and designed to take pressure off frontline medical staff.
NHS must not charge more than local rate for phone calls: ministers - Daily Telegraph 14th September 2009
Premium rate phone numbers are to be banned in the NHS after a fierce campaign by patients, ministers have announced.
NHS drops premium telephone numbers - The Independent 14th September 2009
Premium-rate phone numbers are to be banned across the NHS. Charges that force patients to pay more than the cost of a local call will be scrapped in England after a public consultation drew almost 3,000 responses.
The numbers – which start with an 084 – are used by some GP practices and hospitals, with people paying over the odds to contact their local health service. Patients will still dial 084 numbers but now they will pay only the cost of a local call.
NHS to end premium-rate telephone call charges for patients - The Times 14th September 2009
Charges under which patients pay more than the cost of a local call from a landline are being scrapped in England after a consultation.
As The Times first reported in 2007, many NHS organisations use numbers starting with an 0844 or 0845 prefix, which can be up to 30p a minute more expensive to call than a standard local number.
Whitehall pulls the plug on GPs' costly 0845 phone lines - Daily Mail 14th September 2009
Doctors are to be banned from charging premium rates to ring their surgeries, say ministers.
Up to a fifth of 8,000 GP practices in England - with 10million patients on their lists - flout Government guidance by using 0844 and 0845 numbers.
Ban for NHS premium rate numbers - BBC Health News 14th September 2009
The use of premium phone rates by GP surgeries and hospitals is to be banned in England, the government says.
It comes after 3,000 people responded to a public consultation about the use of 084 numbers in the NHS, and 90% said calls should be charged at local rates.
Swine flu website overwhelmed by demand as new cases double in a week - The Guardian 23rd July 2009
About 100,000 people caught swine flu in England last week, the chief medical officer revealed today, as the government's online diagnosis service crashed within minutes of launch when thousands of people tried to log on at the same time.
9.3m hits an hour for swine flu website – but we can cope, government insists - The Guardian 23rd July 2009
As cases spread, government dismisses fears of attempts to obtain supplies of Tamiflu fraudulently from new service
A lot of questions before getting swine flu treatment online - The Guardian 23rd July 2009
On logging on to the National Pandemic Flu Service website, you are greeted with a home page explaining that the site can be used to obtain authority for anti-viral medication for swine flu, after answering questions about symptoms.
Swine flu website crashes on launch as hospital cases reach 840 - The Guardian 23rd July 2009
The website for the new national pandemic flu service in England crashed on launch today as the government announced that the number of new swine flu cases had doubled in a week and that 840 people were seriously ill in hospital.
Will you be calling the swine flu helpline? - The Guardian 23rd July 2009
A national swine flu help service is being launched today to allow more access to Tamiflu. Do you trust others not to abuse it?
National swine flu help service to be launched - The Guardian 23rd July 2009
Government move comes as pressure grows on GPs and hospitals
Public fear mounts as swine flu cases soar - The Times 24th July 2009
Millions of patients overwhelmed a new telephone and online service yesterday to obtain swine flu treatment without seeing a doctor as the number of cases doubled in a week.
The National Pandemic Flu Service, which offers callers or internet users a prescription code for antiviral drugs if they have symptoms, was experiencing “unprecedented demand”, with 9.3 million hits every hour.
I rang the swine flu helpline. The operator couldn't read the questions - The Times 24th July 2009
I was the first in my house to go down with the H1N1 virus. It was only a matter of time before someone else in the family followed. Seven days after my initial symptoms, my husband woke up with the telltale sore throat, headache and general all-over ennui that signal the start of this virus. By yesterday he was no better, his throat inflamed and his temperature hovering around the 38C mark.
Swine flu call centres manned by staff who advise on debt collectors - The Times 23rd July 2009
In a back street in Bristol, wedged between a series of graffiti-covered nightclubs and a backpacker hostel (“beds from £15 a night”), sits one of Britain’s 19 swine flu nerve centres.
From this nondescript office, dozens of call-centre workers — some with only a day’s dedicated training — will offer thousands of diagnoses a day.
Swine flu could paralyse country, Whitehall is told - The Observer 12th July 2009
Vital sections of society could be paralysed if swine flu reaches epidemic proportions as expected, the government has been warned.
A Whitehall meeting of emergency services and business chiefs has been told that more than a third of Britain's businesses have no response plans at all for dealing with the pandemic, while specific fears have been raised about the ability of the country's broadband network and the London Underground to operate effectively.
As Britain falls sick with swine flu, will the economy fail? - The Observer 12th July 2009
With infection spreading, the government fears the potential impact on the telecoms, food and energy infrastructure, reports Nick Mathiason
Hospitals ordered to let patients use mobiles - The Independent 7th January 2009
Ministers have ordered hospitals in England to relax their ban on the use of mobile phones as fears about their interaction with sensitive medical equipment have receded.
But NHS managers warned that forcing sick patients to endure tinny renditions of "The James Bond Theme" and shouted conversations beginning "I'm in hospital" would be unlikely to speed their recovery.
New rules allow hospital patients to use mobiles - The Independent 6th January 2009
Hospital patients will be able to use mobile phones on wards after official policy guidelines were relaxed from today.
Health minister Ben Bradshaw is advising health trusts to let patients use mobiles as long as they do not interfere with equipment, privacy or cause a nuisance.
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