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This is a big gap where businesses choose to invest in their services. They spend a lot of money to tell you how great the service is, and then, all too often, the service doesn't live up to the hype. Brands become hypocrites thanks to their own investments.
In each case we took some activity that we once self-managed, collaboratively within our communities, and made it into a 'specialty' someone else did for us, for money. We went from self-sufficiency to helpless dependence, from collaborative citizens to 'clients'. Now, the large majority (and growing) of our society's jobs, costs, and GDP, all come from this vast, amorphous 'service sector'.
in list: Economic Crisis
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