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The City of Austin has selected Oracle® Utilities Customer Care and Billing to replace an outdated, legacy customer information system (CIS) and support the city’s smart grid initiatives. The City of Austin will roll the solution out to both Austin Energy – the nation’s ninth largest community-owned electric utility with 388,000 customers – and Austin Water. The application will provide Austin Energy with a complete view of customer data and streamline billing processes to enable more responsive customer service. Austin Energy plans to work with IBM on the implementation.
Webberville-area project would be among world's largest but also comes with cost questions
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