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25 Jul 08
Get Satisfaction - People-Powered Customer Service
Consumer service website. Web 2.0 Networking at work in business!
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
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The ultimate goal is to create communities of influencers who drive sales or
membership for your company or organization. -
- Customer plus-delta: Continuously gather customer feedback.
- Napsterize knowledge: Make it a point to share knowledge freely.
- Build the buzz: Expertly build word-of-mouth networks.
- Create community: Encourage communities of customers to meet and share.
- Make bite-size chunks: Devise specialized, smaller offerings to get
customers to bite. - Create a cause: Focus on making the world, or your industry, better.
- Customer plus-delta: Continuously gather customer feedback.
21 Jul 08
Education standards | Bursting bubbles | Economist.com
Economist 2007 Grade Inflation Watchdog
Schoolgate - Times Online - WBLG
TES Weblog
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The Times (mainstream) experimenting with the possibilities of Social Media??
Looks good... if a little advert intense - tomgoodwin on 2008-07-18
scrambledupworldofwork
OHM London Marketing Entrepeneur
BBC NEWS | Election 2005 | Have Your Say | Should GCSEs and A-levels be replaced?
BBC 2005 Election Coverage
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