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May
11
2011

  • I’ve written in a couple of places about how I like to use a task board during Scrum sprints (iterations). The task board shows all the work we’re doing during a sprint. We update it continuously throughout the sprint–if someone thinks of a new task (“Test the snark code on Solaris 8”) she writes a new card and puts it on the wall. Either during or before the daily scrum, estimates are changed (up or down) and cards are moved around the board.

      

    Generically, the task board looks like this:

       A generic task board

    A generic task board. Click to enlarge.

  • he problem is that burndown charts lack two essential pieces of information. First, how much work was actually accomplished during a given iteration (as opposed to how much work remains to be completed) and second how much total work the project contains (or if you prefer how much scope has increased each iteration). A burnup chart for the exact project above might look like this:

     

     

    We can now clearly see that the team did not take a breather in iteration six. They continued to complete about ten points per iteration, but during the sixth iteration the scope increased by about twenty points.

     

    One could imagine the opposite happening as well. Later in the project the team might delete old user stories that were envisioned during project inception and thus decrease the total scope. The burndown chart would incorrectly show such a scenario as a sudden increase in velocity.

     

  • The burndown charts shown here are release charts, where each data point captures the points remaining at the end of each iteration for an entire release. I agree that burnup charts are useful for tracking progress across the release, but I don't think they are appropriate for tracking progress within an iteration (or Sprint, in Scrum terms).

      

    Iteration burndowns are ideal for providing daily feedback to the team for the purpose of deciding whether to reduce scope, add scope, or abandon the iteration entirely. In Scrum, success of the iteration is of utmost importance; the entire Scrum process relies on regular, predicable, and demo-able results at the end of each fixed-length iteration.

      

    So don't throw away those iteration burndowns!

Mar
24
2011

  • To solve this dilemma of quantitative versus qualitative measurement, about 20 years ago we started a project to develop an interview technique that combines the strengths of both forms of measurement. We aimed for a method that was able to get full access to a person’s unconscious valuations and was then capable of mathematically combining this individual data into a common picture that merited the name of ‘collective intuition’. Our nextexpertizer computer-based interview tool is the result of all these endeavours.
  • The measurement of collective intuition is a very promising alternative for understanding the actual behaviour and predicting the future behaviour of customers, citizens and other persons involved in complex cultural order formation processes. As our studies show: you can be years ahead.
Nov
2
2010

  • twst.com/notes/articles/abu506.html
  • f investors simply are boosting ownership of emerging-markets stocks from very low levels, that's a good thing, investment strategists say. As emerging nations become more affluent, their stocks will move more independently of markets elsewhere.

     

    But there's a potential downside. "Our concern is that when you have this much money moving this quickly, there are growing risks of asset bubbles," says S&P international-equity strategist Alec Young.

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Sep
10
2010

  • 'Good service design is the process of deliberately crafting our experience and delivery of services, to make them more valuable for the people that use and provide them.'
Aug
17
2010

  • Sokol has trained his team to measure every single thing the company does, from on-schedule service to bill collection to the quality of catering. "When we make a mistake," he says, "we analyze why we made the mistake, and if there's a way to fix it, we fix it by putting a system in place that solves the problem." Recently a NetJets customer who was landing at a small private airfield in Fort Lauderdale said he needed a rental car at Fort Lauderdale International. His mistake, but the NetJets service rep didn't pick it up. Sokol's team has since adjusted the software system so the service rep can't make that car reservation without the computer system pointing out that the car and airport don't match. Says he: "In less than 0.5% of our flights do we make a mistake in making a reservation. If it's a half of 1%, it's still too many."
  • he old, entrepreneurial NetJets culture, says Sokol, focused on immediate growth rather than long-term planning. He instituted a rigorous five- and 10-year planning process that looks at everything from future demand for new planes to jet fuel prices, inflation, and new markets like China. Says Jordan Hansell, NetJets' general counsel: "You lay out a whole series of explicit assumptions about the economy, business planning, regulations. That forces you to ask yourself what are the important factors that might make you change some decisions. It helps reduce surprises."
Aug
16
2010

  • Though there are other computers designed for children with autism, a growing number of experts say that the iPad is better. It's cheaper, faster, more versatile, more user-friendly, more portable, more engaging, and infinitely cooler for young people. "I just couldn't imagine not introducing this to a parent of a child who has autism," says Tammy Mastropietro, a speech pathologist based outside Boston who uses the technology with numerous clients. She sees it as a game changer for those with autism, particularly those most severely affected.
  • hinking Person's Guide to Autism
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Aug
13
2010

  • Apple’s newest iCandy promises everything but lower taxes. Video calling, multitasking, and spiffier hardware: a sharper screen, sturdier body and stronger battery. Features aside, what matters most is how you customize it. Here’s a recipe for making the most of your first days with the new device.
Aug
10
2010

  • Barbara Patterson then goes one step further and offers a counterpoint to the limitless horizons of creative play, namely, daily routine. Where creative play enables a child to comprehend, practice, and master the full breadth of human experience, daily routine offers children security and assurance that the world is a purposeful, meaningful place to live in while at the same time guiding our children toward becoming both responsive and responsible to the needs of society and the Earth. As Patterson's examples reveal, children who can rely upon meals served at the same time each day, a good nap in the afternoon, and a set bedtime complete with a ritual of stories, verses, or prayers grow secure and firm in their bodies and emotions. They also experience that there are times when we humans are called upon to leave the limitless possibilities of self-expression and serve the needs of both others and ourselves. Beyond the Rainbow Bridge is unique in its presentation of creative play and daily routine as the in-breath and out-breath of human life.

    Rainbow Bridge is filled with many other perspectives that offer an invigorating and successful approach to the quandaries of childrearing. Readers are introduced to the lifelong significance of keeping a child warm. Here Patterson has invited Andrea Rentea, M.D., an alternative medicine practitioner, to give parents and teachers a fuller explanation of why young children need to be kept warm. Hint: it's not just because they might catch cold, though that is certainly a possibility. The longer-term reasons have, on the one hand, to do with offering the best possibility of developing efficient and healthy metabolic, respiratory, and nervous systems by not placing undue stress on children's bodies too early. On the other hand, keeping a child warm has another equally profound outcome - it can help prevent the adult phenomenon of being so "shut down" that the child-become-adult can no longer sense her body's signals that an adjustment in diet, clothing, etc. is needed.

  • The way Bump works is that the application uses different sensors such as the accelerometers inside the phones and elements like location (determined through cell-tower-based triangulation) and time and sends those inputs to a central server via a mobile Internet connection. From there, it builds a match for device nearest to your phone. For now, the app has an accuracy rate in the high nineties. Over time, they want to improve the accuracy and start using other sensors inside the device. (To me, Bump is near-field communications without the need of a chip.
  • The way Bump works is that the application uses different sensors such as the accelerometers inside the phones and elements like location (determined through cell-tower-based triangulation) and time and sends those inputs to a central server via a mobile Internet connection. From there, it builds a match for device nearest to your phone. For now, the app has an accuracy rate in the high nineties. Over time, they want to improve the accuracy and start using other sensors inside the device. (To me, Bump is near-field communications without the need of a chip.)
Jul
9
2010

  • In real life the number of options the constraint  can move to are limited, and often well within control.  They in fact become strategic decisions  based upon where it is most desirable to have the constraint.
  • Let’s go over what we have discovered in these 4  sections.  Firstly we learnt the  identity of the constraint or scarce resource when we couldn’t meet our  aspirations to sell all the market demand.   Such accidental acquaintance with a constraint isn’t so unusual  either.  Then we learnt how to best  exploit the current situation by ensuring that we produced the maximum  throughput per unit time on our scarce resource.  Next we elevated the scarce resource a  little by some incremental capital investment and our profit rose  substantially.  We also had to  subordinate one of the non-constraint resources at the same time in order to  do this.  Finally we set out in search  of additional market and additional capacity.   We found that breaking a previous constraint can have important  ramifications on our future decisions.   However once we aligned those decisions with our experience in  maximizing throughput we once again surprised ourselves with the increase in  output that could be achieved.

     

    The objective is to turn that knowledge into  effective implementation in real life.   The process is the same and the results just as effective as we shall  see

  • In all pre-industrial history local optimization  equaled global optimization – they were one and the same.  However, as a process becomes more serial  in nature it is less likely that local optimization can equal global  optimization.  We outgrew local  optimization in serial (industrial) processes, but we forgot to replace local  optimization with something else.
Jul
8
2010

  • "We very rarely find a company with a real  market constraint, but rather, with devastating marketing policy  constraints.  We very rarely find a  true bottleneck on the shop floor, we usually find production policy  constraints.  We almost never find a  vendor constraint, but we do find purchasing policy constraints.  And in all cases the policies were very  logical at the time they were instituted.   Their original reasons have since long gone, but the old policies  still remain with us."

  • So what's the secret? Cast your mind back to the science lab at school. During chemistry  lessons we learned (and have probably since forgotten) that a multi-phase reaction happens  at the rate of the slowest step. The way to speed up a reaction is to use a catalyst. The  catalyst will work on the slowest step, speeding it up and thus speeding up the whole reaction.  

     We also know a chain is only as strong as its weakest link. Take, for example, making the  morning tea. Successful completion of the task depends on our ability to carry out a series  of steps in the correct sequence. We cannot pour the tea until it has been made, we cannot  pour the water into the teapot until it has boiled. We cannot have boiling water until we  have filled the kettle and turned it on.   

     The person who first saw the similarity between a chemical reaction, making a cup of tea and  the systems within an organisation was management consultant Eli Goldratt. He used these  links to create a way of thinking which he called the theory of constraints

  • What  this short moment of reflection shows is that most of us already have a  pretty good intuition for the concepts of dependency, variation, and an  understanding of systems and therefore the necessary intuition to find the  needed solutions.  And really that is  all you require to understand the Theory of Constraints.
  • t’s  a business philosophy  which seeks to strive towards the global objective, or goal, of a system  through an understanding of the underlying cause and effect dependency and  variation of the system in question.
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  • Taiichi  Ohno, one of the major developers of the Toyota Production System put it this  way; “There are so many things in this world that we cannot know until we try  something.  Very often after we try we  find that the results are completely opposite of what we expected, and this  is because having misconceptions is part of what it means to be human.”  And he goes on to point out that as we move  up through supervisors, managers, and senior managers it becomes harder and  harder to persuade each other – and yet the answer is still the same – to try  things
  • But  let’s leave the last word on this to John Boyd, inventor of the OODA loop amongst a  number of other significant contributions.   Boyd’s Trinity was; people,  ideas, things.  People create  ideas, be they; theory, hypothesis, conceptual frameworks, mental models,  schemata, paradigms, perspectives, perceptions, beliefs, viewpoints,  assumptions, opinion, or whatever else you wish to call them.  These allow us to interact in the way that  we do and to create the things in our world around us.  People, ideas, things, in that order
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