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Customer Experience Boosts Revenue « Customer Experience Matters
Bruce Temkin
Customer Experience Boosts Revenue
The Forrester Wave™: Functional Testing Solutions, Q3 2008
The Forrester Wave™: Functional
Testing Solutions, Q3 2008
July 8, 2008
by Carey Schwaber and Mike Gualtieri
for Application Development & Program Management Professionals
Demand For Business Process Management Suites Will Accelerate Through 2009
Demand For Business Process Management Suites Will Accelerate Through 2009
by Ken Vollmer and Connie Moore
The Forrester Wave™: SOA Service Life-Cycle Management, Q1 2008
The Forrester Wave™: SOA Service Life-Cycle Management, Q1 2008
by Larry Fulton
for Enterprise Architecture Professionals
January 28, 2008
www.alfabet.com/var/files/en/resources/analyst_reviews/analyst_review_tooling_ea_roadmaps.pdf
January 10, 2008
Tooling EA Road Maps
This is the fourth document in the “Enterprise Architecture Tools Niche Features” series.
by Henry Peyret
with Gene Leganza, Caroline Hoekendijk, and Antonin Shanahan
ESB Open Source Challenge
ESB Open Source Challenge
Dr. Stefan Ried
January 14, 2008. CITT Expertengespräch Regensburg
Topic Overview: Service-Oriented Architecture For Enterprise Architects
Topic Overview: Service-Oriented Architecture For Enterprise Architects
by Randy Heffner and Larry Fulton
for Enterprise Architecture Professionals
ING Drives Business Efficiencies With SOA Architecture
NG Drives Business Efficiencies With SOA Architecture
by Ricardo Arruda with Cliff Condon
2006, Forrester Research,
Dutch insurers are currently facing challenges on all fronts: new regulation, increased market competition, and renewed service demands from intermediaries and customers. Improved efficiency,
particularly in policy administration processes, has become one of the most frequent demands of intermediaries. Nationale-Nederlanden, a subsidiary of ING Group, is the first to rise to this challenge with an innovative policy administration solution built on the group’s overall service-oriented architecture (SOA) strategy. The Dutch insurer’s experience holds important lessons for firms across
Europe wanting to streamline processes, satisfy advisors’ demands, and simultaneously leverage SOA
architectures across different geographies.
How Consumers Use Social Networks
June 21, 2007 How Consumers Use Social Networks by Charlene Li, for Interactive Marketing Professionals
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