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Experience Prototyping
Marion Buchenau
Jane Fulton Suri
IDEO San Francisco
this paper, we describe "Experience Prototyping" as a
form of prototyping that enables design team members,
users and clients to gain first-hand appreciation of existing
or future conditions through active engagement with
prototypes. We use examples from commercial design
projects to illustrate the value of such prototypes in three
critical design activities: understanding existing
experiences, exploring design ideas and in communicating
design concepts
From Small Ideas to Radical Service Innovation
From Small Ideas to Radical Service Innovation
Mark Jones, Lead for Service Design and Innovation,
IDEO
Fran Samalionis, Head of Service Design and Innovation,
IDEO
Design Management Review
Service Design: An Appraisal
Service Design: An Appraisal
Roberto M. Saco, Owner and Principal, Aporia Advisors
Alexis P. Goncalves, Independent Consultant, Business
Innovation
Reprint
Design Management Review Winter 2008
Service Design: practical access to an envolving field
Service Design: practical access to an envolving field
Stefan Moritz
Experience Design Organisation (EDO) - An international focus on experience design - with a european flavor
EDO is a collective of people interested in exploring and researching all aspects and facettes of Experience Design.
Four strategies for the age of smart services
Four strategies for the age of smart services
Glen Allmendinger and Ralph Lombreglia,
Harvard Business Review, October 2005.
Turning shoppers into advocates, The customer focused retail enterprise
Turning shoppers into advocates
The customer focused retail enterprise
IBM Institute for Business Value
Melody Badgett
Maureen Stancik Boyce
Herb Kleinberger
3. "Outside-in" or "Customer-centric" Design
3. "Outside-in" or "Customer-centric" Design
8 September 2008
Bob Glushko
Project-M: Design Challenges in Multichannel Services
Project-M: Design Challenges in Multichannel Services
By John Ward
Designing Service Systems by Bridging the "Front Stage" and "Back Stage
Designing Service Systems by Bridging the "Front Stage" and "Back Stage"\nRobert J. Glushko\nLindsay Tabas\nSchool of Information\nUniversity of California, Berkeley 94720
Seven Contexts for Service System Design
Robert J. Glushko (glushko@ischool.berkeley.edu)
University of California, Berkeley
To be published in:
Maglio, P. P., Kieliszewski, C, & Spohrer, J. (2009). Handbook of Service Science. New York: Springer.
Embodied Futures: Enhancing Public Interaction in the Noite de Sao Joao
Resultaten van de workshop embodied service design
Carnegie Mellon | Portugal Summer Academy
Porto, 23 - 25 july 2009
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Embodied Service Design
Using Essential Use Cases for Multiplatform Service Design
Using Essential Use Cases for Multiplatform Service Design
Lia Patrício
Faculdade de Engenharia da Universidade do Porto | Portugal | lpatric@fe.up.pt
J. Falcão e Cunha
Faculdade de Engenharia da Universidade do Porto | jfcunha@fe.up.pt
Raymond P. Fisk
College of Business Administration of the University of New Orleans | rfisk@uno.edu
Nuno J. Nunes
Universidade da Madeira | njn@uma.pt
Service Innovation
Service Innovation
Service design, service innovation, design thinking, design
strategy
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