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The Customer Contact Model for Organization design
The Customer Contact Model for Organization design
Chase, R. B., and Tansik, D. A., 1983. Management Science 29 (9), pp. 1037-1050.
Customer Experience Boosts Revenue « Customer Experience Matters
Bruce Temkin
Customer Experience Boosts Revenue
Challenges and Opportunities in Multichannel Customer Management
Challenges and Opportunities in Multichannel Customer Management
This paper is the result of the authors’ participation in the CRM Thought Leadership Conference, held at the University of Connecticut in September 2005
Scott A. Neslin
Dartmouth College
Dhruv Grewal
Babson College
Robert Leghorn
ING Life Insurance and Annuity Company
Venkatesh Shankar
Texas A&M
Marije L. Teerling
University of Groningen
Jacquelyn S. Thomas
Northwestern University
Peter C. Verhoef
University of Groningen
January 29, 2006
Customer Advocacy — Blogs, Pictures, and more on WordPress
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The Role of SOA in 2007: Channel Forecast - Bank Systems & Technology
The Role of SOA in 2007: Channel Forecast
Service-oriented architecture is helping banks achieve a single view of the customer.
By Bart Narter, Senior Analyst, Celent
Bank Systems & Technology
februari 01, 2007
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