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Delivering software as a service
A new delivery method is shaking the software industry’s foundations. Traditional vendors should take heed.
JUNE 2007 • Abhijit Dubey and Dilip Wagle

www.irent.cc/...a_Service-McKinsey_article.pdf - Preview

McKinsey Dubey Wagle SaaS cloud computing

www.mckinseyquarterly.com/..._ways_to_make_Web_20_work_2294 - Preview

McKinsey web2.0

Measuring performance in services
Services are more difficult to measure and monitor than manufacturing processes are but executives can rein in variance and boost productivity—if they implement rigorous metrics.
Eric Harmon, Scott C. Hensel, and Timothy E. Lukes
The McKinsey Quarterly: The Online Journal of McKinsey & Co.
2006 Number 1

cogniviainc.com/...erformance%20in%20services.pdf - Preview

McKinsey Harmon Hensel Lukes services metrics pdf

McKinsey web2.0 enterprise survay 2008
Building the Web 2.0 Enterprise: McKinsey Global Survey Results

www.mckinseyquarterly.com/...ey_Global_Survey_2174_abstract - Preview

McKinsey web2.0 enterprise2.0 Survey

www.mckinsey.com/...customermarketingorg.pdf - Preview

mckinsey customer management

blogs.zdnet.com/Hinchcliffe - Preview

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