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Creating accessible applications with RUP
Creating accessible applications with RUP
Gottfried Zimmermann, Founder, Access Technologies Group
Gregg Vanderheiden, Professor, Trace Center, University of Wisconsin
15 Jul 2005
Turning shoppers into advocates, The customer focused retail enterprise
Turning shoppers into advocates
The customer focused retail enterprise
IBM Institute for Business Value
Melody Badgett
Maureen Stancik Boyce
Herb Kleinberger
Service Blueprinting: When Customer Satisfaction Numbers are not enough
Service Blueprinting: When Customer Satisfaction Numbers are not enough
Susan L. Spraragen
IBM Watson Research
19 Skyline Drive
International DMI Education Conference
Design Thinking: New Challenges for Designers, Managers and Organizations
14-15 April 2008, ESSEC Business School, Cergy-Pointoise, France
Hawthorne, NY 10532 USA
sprara@us.ibm.com
Phone: +1 914 784 7194
Carrie Chan
School of Design, MMC110
Carnegie Mellon University
Pittsburgh, PA 15213 USA
cc1@cmu.edu
Phone: +1 412 436 0558
Service Science, Management, Engineering, and Design Emerging
Service Science
Jim Spohrer, Director, Service Research, IBM Almaden Research Center
August 8th, 2008
Architectuur voor de verhoging van de flexibiliteit van een Woningbouwcorporatie
Architectuur voor de verhoging van de flexibiliteit van een Woningbouwcorporatie
Herman Huizinga
IBM Business Consulting Services
23 november 2005
We Love IT - Hoe werkprocessen flexibeler en goedkoper te maken
Hoe werkprocessen flexibeler en goedkoper te maken
Service oriented architecture: technologie die voor business managers zeer
relevant is
Door Robbert Hoefnagel
Al jaren zijn business managers bezig met het optimaliseren van de
werkprocessen van hun bedrijf. Hoe kunnen we meer flexibiliteit in de
organisatie brengen? Hoe spelen we sneller in op veranderingen in de markt? Wat
doen we zelf en wat besteden we uit? En hoe zit het met de kosten - kunnen die
niet omlaag? Helaas kunnen dit soort beslissingen zelden puur op zakelijke
gronden worden genomen. Maar daar komt nu verandering in.
Methodology: From Component Business Model to Service Oriented Architecture
Methodology: From Component Business Model to Service Oriented Architecture
Karin Duermeyer
Distinguished Engineer & IBM Academy of Technology Member
IBM Web Services Technology Council Member
IBM Global Services
Nuernberger Kreis – Softwaretag: 7. May 2004
Transforming the IT infrastructure to generate business advantage: the CIO agenda to enable innovation that matter
Transforming the IT infrastructure to generate business advantage: the CIO agenda to enable innovation that matter
IBM Information Technology Services
G510-6142-01
The specialized enterprise Strategy and Change A fundamental redesign of firms and industries
The specialized enterprise Strategy and Change A fundamental redesign of firms and industries
Strategy and Change
IBM Institute for Business Value
About the authors
George Pohle is the Global Leader of the IBM Institute
for Business Value. George can be reached at
pohle@us.ibm.com.
Peter Korsten is the EMEA Leader for both Strategy &
Change Consulting and the IBM Institute for Business
Value. Peter can be reached at peter.korsten@nl.ibm.com.
Shanker Ramamurthy is a Partner and Practice Area
Leader of the Financial Services Strategy & Change
consulting practice. He is also the Global Leader for
the IBM Component Business Modeling initiative. Shanker
can be reached at shanker.ramamurthy@us.ibm.com.
Steven Foecking is the Strategy & Change Consulting
Leader in the IBM Institute for Business Value. Steve can
be reached at foecking@us.ibm.com.
Simplify to Succeed, Optimise the customer franchise and achieve operational scale: Retail financial institutions in 2005
Simplify to Succeed, Optimise the customer franchise and achieve operational scale: Retail financial institutions in 2005
IBM Business Consulting Services
Futures Series
Executive Summary
Julie Asfahl, Kathleen DeGood, Jack Diggle, Dan Golosovker, John Hallsworth, Ramesh Nair,
Muriel Oatham, Guy Rackham.
Editorial Board
Mark Austen, Thomas Barrett, Saul Berman, Pedro Castañeda, Glenn Finch, Robert Gould,
Angus JS Hislop, Charles Leedman, Salomon Mizrahi, Tom Murnane, Patrick Morrison, Alex Owen,
Erik Van Der Zee.
Component business models Making specialization real
Component business models Making specialization real
IBM Institute for Business Value
Strategy and Change
G510-6163-00
About the authors
George Pohle is the Global Leader of the IBM Institute
for Business Value. George can be reached at
pohle@us.ibm.com.
Peter Korsten is the Leader for Strategy and Change
Consulting and the IBM Institute for Business Value across
Europe, the Middle East and Africa. Peter can be reached
at peter.korsten@nl.ibm.com.
Shanker Ramamurthy is a Partner and Practice Area
Leader of the Financial Services Strategy and Change
consulting practice. He is also the Global Leader for the
IBM Component Business Modeling initiative. Shanker
can be reached at shanker.ramamurthy@us.ibm.com.
Presentatie: Dashboards
Presentatie: Dashboards
Tina Cousins
IBM UK, Global Business Services
01/03/07
Service-Oriented Architecture and Business Process Choreography in an Order Management Scenario: Rationale, Concepts, Lessons Learned
Service-Oriented Architecture and Business Process Choreography in an Order Management Scenario: Rationale, Concepts, Lessons Learned
Olaf Zimmermann, Vadim Doubrovski, Jonas Grundler, Kerard Hogg
OOPSLA’05, October 16–20, 2005, San Diego, California, USA.
ACM 1-59593-193-7/05/0010
Proceedings of the IBM PhD Student Symposium at ICSOC 2007
IBM Ph.D. Symposium on Service-Oriented Computing will take place in Vienna, in conjunction with the International Conference in Service-Oriented Computing (ICSOC 2007).
The Customer Centricity Imperative: Optimizing Customer Care and Insight in Financial Services for Growth and Efficiency
The Customer Centricity Imperative: Optimizing Customer Care and Insight in Financial Services for Growth and Efficiency
IBM Banking Customer Care and Insight Framework (CCI)
BPM and SOA, Committed Relationship or Convenience?
Presentatie over SOA in combinatie met BPM
Impact of service orientation at the business level
Impact of service orientation at the business level
In the current business environment in which companies are under increasing pressure not only to increase revenue but also to respond quickly to changing market conditions, companies will be successful only if they transform themselves and become on demand businesses. In this paper we describe the changes needed to effect this transformation, and in particular, we describe the important role played by componentization and by service orientation. We discuss the way componentization enables a business to operate in a value net, a network of artnerships with customers and suppliers supported by real-time information flows and information technology systems. We also describe the need for service orientation to achieve seamless
integration of business components. We illustrate these ideas with a case study from the rental car business. Finally, we describe IBM activities in this area and the resulting methods and tools that help businesses deal with these challenges.
L. Cherbakov
G. Galambos
R. Harishankar
S. Kalyana
G. Rackham
IBM SYSTEMS JOURNAL, VOL 44, NO 4, 2005
Increase flexibility with the Service Integration Maturity Model (SIMM)
Increase flexibility with the Service Integration Maturity Model (SIMM)
Maturity, adoption, and transformation to SOA
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