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Integration of a Business Rules Engine to Manage Frequently Changing Workflow: A Case Study of Insurance Underwriting Workflow
George K Royce, 2007
Department of Information Systems and Quantitative Analysis,
University of Nebraska at Omaha
groyce@mail.unomaha.edu
Abstract
The purpose of this paper is to describe the challenges faced with the initial introduction and use of workflow for
underwriting in an insurance company and how these challenges were overcome when the company was faced with the
requirement to upgrade the system. Early workflow systems, including one of the original FileNet Workflo™ system,
offered the promise of easy to change, work assignment and routing that could be managed by the business area. In the first
implementation of workflow, the system did not provide the agility to easily change the system when the business
requirements changed. When an opportunity was provided to update a legacy FileNet Image and Workflo™ system, the
business management and IT decided to ensure that users were empowered to make their own changes in work assignment,
reassignment and routing rules in the future by introducing a business rules engine to manage the workflow process. The
case study details the approach used to implement a rule driven workflow system capable of “exception based underwriting”
and provides lessons learned.

www.sigpam.org/...royce.pdf - Preview

BPM BRE WFM Royce 2007 pdf

Platform and Integration Middleware: Time to Take IT Convergence Seriously
Massimo Pezzini and Paolo Malinverno
2007
Gartner Symposium/ITxpo
November 4-8, 2007
Palais Des Festivals
Cannes, France

www.episteem.nl/...ration%20Middleware%20Time.pdf - Preview

Pezzini 2007 SOA Gartner

Principles of a Performance Management Framework
NZ Society of Local Government Managers (SOLGM),October 2007
This section sets out the principles that should underpin the development of a good
performance management framework. These include the following:
• horses for courses
• organisation-wide
• alignment
• robustness
• relevance
• efficiency
• clarity and transparency
• simplicity, and
• feedback.

www.solgm.co.nz/...PMFs3.pdf - Preview

pdf performance management 2007 SOLGM

IMA Annual Conference Phoenix, Arizona June 16, 2007
The Hackett Group - Finance Shared Services

www.imaconference.org/...Penny__098194_052107100851.ppt - Preview

shared services IMA 2007

Service Oriented Architecture, Een 7 lagen architectuur voor service oriëntatie, Master Thesis Informatiekunde Thomas Dobbe, April 2007

www.cs.ru.nl/...ThomasDobbeScriptie.pdf - Preview

SOA 2007 Dobbe Thesis

IBM Ph.D. Symposium on Service-Oriented Computing will take place in Vienna, in conjunction with the International Conference in Service-Oriented Computing (ICSOC 2007).

domino.watson.ibm.com/...rc24341.pdf - Preview

IBM ICSOC 2007 proceedings

\nMagic Quadrant for CRM Customer Service Contact Centers, 2007, Michael Maoz, Publication Date: 6 March 2007 ID Number: G00146508\nThree factors — market consolidation, business demand for support of end-to-end\ncustomer processes and real-time insight — have shifted vendor selection weightings for\ncustomer service applications that enable contact center agents.

www.bpmi.nl/...at_download - Preview

Gartner CRM CCC MQ 2007 pdf

Business Driven Strategy for implementing SOA: A Systems Dynamics Approach Jae Choi ICSOC 2007

infolab.uvt.nl/...phdicsoc07Choi-Slides.pdf - Preview

Chou SOA systems dynamics slides strategy ICSOC 2007 pdf

Business Driven Strategy for Service-Oriented\nArchitecture: A Systems Dynamics Approach Jae Choi\nSheldon B. Lubar School of Business, University of Wisconsin-Milwaukee, 3202 N. Maryland Ave. Milwaukee, WI 53201, U.S.A.\nchoij@uwm.edu

infolab.uvt.nl/...phdicsoc07Choi.pdf - Preview

SOA System Dynamics Stategy Choi 2007 pdf

Magic Quadrant for Application
Infrastructure for New Service-Oriented
Business Application Projects, 2Q07

31 May 2007

Yefim V. Natis, Massimo Pezzini, Jess Thompson, Kimihiko Iijima, Michael Barnes, Daryl C. Plummer, Simon Hayward

Gartner RAS Core Research Note G00147306

mediaproducts.gartner.com/...article3.html - Preview

Gartner MQ tools webservices 2007 Cordys

Evaluating a Service-Oriented Architecture
Phil Bianco, Software Engineering Institute
Rick Kotermanski, Summa Technologies
Paulo Merson, Software Engineering Institute
September 2007
TECHNICAL REPORT
CMU/SEI-2007-TR-015
ESC-TR-2007-015
Software Architecture Technology Initiative

www.sei.cmu.edu/...07tr015.pdf - Preview

SEI SOA evaluating pdf Bianco 2007

SOA and SOBA: Becoming Mainstream and Growing Up
Charles Abrams and Roy Schulte
29 January 2007

www.gartner.com/...attr_164976_115.pdf - Preview

SOA Gartner pdf Schulte Abrams 2007

to Transformation and Innovation 2007, The BusinessTransformation Conference
Ben Moreland, Director, Foundation Services,The Hartford
Dr Mohamad Afshar, Sr. Director, Product Management,Oracle Corporation

s3.amazonaws.com/...ul-governance-with-soa3674.ppt - Preview

SOA 2007 governance Moreland presentatie

Can Bankers can be bloggers too ?\nColin Henderson\n thebankwatch.com\n\n8th February, 2007\nGeneva\n

bankwatch.files.wordpress.com/...-can-be-bloggers-too-final.ppt - Preview

thebankwatch Henderson web2.0 banking 2007 PPT

Banking Review
i b m s p e c i a l
Alfons Lansink & Cormac Petit
November 2007

www.bankingreview.nl/...R707-64.pdf - Preview

SOA IBM banking review 2007

SOA: From the OASIS to the Quicksand
Statistics Canada
Information Technology (IT) Conference 2007
April 4-5, 2007
bevat materiaal van Thomas Erl

www.statcan.gc.ca/...ntation_S19_P32_McGregor_E.ppt - Preview

SOA Erl 2007