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Breaking the Trade-Off Between Efficiency and Service
Breaking the Trade-Off Between Efficiency and Service
by Frances X. Frei
november 2006
A new model for integrated customer contact
A new model for integrated customer contact
Datamonitor
GX Persbericht - SNS Bank kiest GX voor nieuwe internetstrategie
SNS Bank kiest GX voor nieuwe internetstrategie
Demand For Business Process Management Suites Will Accelerate Through 2009
Demand For Business Process Management Suites Will Accelerate Through 2009
by Ken Vollmer and Connie Moore
Puzelen voor gevorderden (SOA)
Puzzelen voor Gevorderden, Loek Bakker, EGO
Loek Bakker (31) is senior consultant IT Strategy bij Gartner
Magazine voor Informatie Management
Jaargang 6, Editie 1, November 2006
SOA: UNDER CONSTRUCTION
SOA: UNDER CONSTRUCTION
As enterprises build SOAs, the going is
pretty slow, thanks mainly to a vastly
increasing number of dependencies. Here’s
what you can learn from what’s happening
on the ground
Galen Gruman
ING Drives Business Efficiencies With SOA Architecture
NG Drives Business Efficiencies With SOA Architecture
by Ricardo Arruda with Cliff Condon
2006, Forrester Research,
Dutch insurers are currently facing challenges on all fronts: new regulation, increased market competition, and renewed service demands from intermediaries and customers. Improved efficiency,
particularly in policy administration processes, has become one of the most frequent demands of intermediaries. Nationale-Nederlanden, a subsidiary of ING Group, is the first to rise to this challenge with an innovative policy administration solution built on the group’s overall service-oriented architecture (SOA) strategy. The Dutch insurer’s experience holds important lessons for firms across
Europe wanting to streamline processes, satisfy advisors’ demands, and simultaneously leverage SOA
architectures across different geographies.
Service-oriented design and development methodology
Michael P. Papazoglou* and Willem-Jan van den Heuvel INFOLAB, Department of Information Systems and Management\nTilburg University\nP.O. Box 90153, Tilburg 5000 LE, The Netherlands\nE-mail: mikep@uvt.nl
E-mail: wjheuvel@uvt.nl
*Corresponding author
Service granularity in SOA-projects : a trade-off analysis
Steghuis, Claudia (2006) Service granularity in SOA-projects : a trade-off analysis
Service granularity, the scope of functionality that is exposed by a service, is a crucial issue in designing service oriented architectures (SOA). Every SOA needs to have well designed services in order to gain the predicted benefits, like flexible business processes and low development costs. However, while many literature sources suggest architects to choose the right level of granularity of services, none of these studies goes into detail about how to do this. In this master thesis we explore service granularity in SOA projects to develop patterns to support service granularity decision-making. Although experience seems to be the only good resource to improve service granularity decision-making, this research examines the service granularity issues to provide help to the inexperienced architect.
Service -oriented architecture; A practical guide to measuring return on that investment
IBM Institute for Business Value
Service -oriented architecture
Jay DiMare
With service-oriented architecture (SOA), good things don’t come to those who wait. While companies shouldn’t abandon building a business case for SOA, they should, in the interest of speed, take a simpler, more intuitive approach.
Service Oriented Architecture
C. Mohan, Ph.D.
IBM Fellow and IBM India Chief Scientist
mohan@almaden.ibm.com
http://www.almaden.ibm.com/u/mohan/
2006
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