Richard Claassens's Library tagged 2005 → View Popular

Filter:
All
Annotated

20 Jul 09

Creating accessible applications with RUP

Creating accessible applications with RUP
Gottfried Zimmermann, Founder, Access Technologies Group
Gregg Vanderheiden, Professor, Trace Center, University of Wisconsin
15 Jul 2005

www.ibm.com/...index.html - Preview

RUP personas IBM 2005

Four strategies for the age of smart services

Four strategies for the age of smart services
Glen Allmendinger and Ralph Lombreglia,
Harvard Business Review, October 2005.

www.ocomis.be/...r0510jp2.pdf - Preview

Service design Allmendinger Lombreglia HBR 2005

05 Apr 09

Achieving Success in Business Process Outsourcing and Offshoring

Achieving Success in Business Process Outsourcing and Offshoring
Ralf Dreischmeier
February, 2005
Research by BCG indicates that roughly half of the companies that engage in business-process outsourcing and offshoring will be disappointed. And few of them will know where they went wrong or what to do about it. What are the keys to a successful program? Much of it hinges on preparation and planning. Specifically, a company should be able to answer three questions before launching its effort: What will be the strategic impact of our BPO/offshoring decision? Which operating model best meets our needs? And is our organization ready to adopt the new model?

www.bcg.com/...ourcing_Offshoring_Feb2005.pdf - Preview

BCG Dreischmeier process outsourcing offshoring 2005 pdf

IT Simplification in Financial Services

IT Simplification in Financial Services
Reichert
BCG
Jan2005

www.bcg.com/...Financial_Services_Jan2005.pdf - Preview

BCG Reichert IT fiancial services 2005 pdf

18 Mar 09

Kernbegrippen omtrent Enterprise Architectuur en Architectureren

door: Jan Hoogervorst & Jan Dietz
tiem·10 [oktober 2005]

www.groeiplatformgea.nl/...0Enterprise%20Architectuur.pdf - Preview

Hoogervorst Dietz 2005 EA pdf

23 Dec 08

Microsoft Customer Care Framework Banking Imperative: Integrated Service

Banking Imperative: Integrated Service
Channels
White Paper
Published: May 2005
For the latest information, please see www.microsoft.com/customercare
Abstract
This white paper describes the imperative of, and mandates for, developing highly integrated banking
service channels. Furthermore, it describes a new approach called Channel Optimized Banking, which
is uniquely enabled by Microsoft’s innovative Customer Care Framework (CCF). Using CCF, banks can
better manage both their customer’s behavior and their overall experience. The result of this approach
is lower operational costs across a complete range of well-orchestrated customer touch points including
branch offices, call centers, Web portals, ATMs, and more. CCF, therefore, sets an important
foundation for achieving higher returns on a bank’s customer relationships.

www.financialdevelopers.com/...king%20WhitePaper-External.pdf - Preview

Microsoft CCF pdf 2005

11 Dec 08

Quality Practice and Customer Value, Strengthening the Ideal Linkage

Quality Practice and Customer Value, Strengthening the Ideal Linkage\nJohan Lilja\nLicentiate thesis No 28\nDivision of Quality & Environmental Management
September 2005

epubl.luth.se/...LTU-LIC-0550-SE.pdf - Preview

thesis quality pdf Lilja 2005

26 Nov 08

Service-Oriented Architecture and Business Process Choreography in an Order Management Scenario: Rationale, Concepts, Lessons Learned

Service-Oriented Architecture and Business Process Choreography in an Order Management Scenario: Rationale, Concepts, Lessons Learned
Olaf Zimmermann, Vadim Doubrovski, Jonas Grundler, Kerard Hogg
OOPSLA’05, October 16–20, 2005, San Diego, California, USA.
ACM 1-59593-193-7/05/0010

soadecisions.org/...pr07-zimmermann1.pdf - Preview

Zimmermann IBM SOA BPM 2005

05 Sep 08

Impact of service orientation at the business level

Impact of service orientation at the business level

In the current business environment in which companies are under increasing pressure not only to increase revenue but also to respond quickly to changing market conditions, companies will be successful only if they transform themselves and become on demand businesses. In this paper we describe the changes needed to effect this transformation, and in particular, we describe the important role played by componentization and by service orientation. We discuss the way componentization enables a business to operate in a value net, a network of artnerships with customers and suppliers supported by real-time information flows and information technology systems. We also describe the need for service orientation to achieve seamless
integration of business components. We illustrate these ideas with a case study from the rental car business. Finally, we describe IBM activities in this area and the resulting methods and tools that help businesses deal with these challenges.

L. Cherbakov
G. Galambos
R. Harishankar
S. Kalyana
G. Rackham

IBM SYSTEMS JOURNAL, VOL 44, NO 4, 2005

www.research.ibm.com/...cherbakov.pdf - Preview

SOA IBM SYSTEMS JOURNAL 2005

03 Sep 08

Eisen en richtlijnen aan services: Soa en de kwaliteit van services

Danny Greefhorst, Jan Miedema, Hans Rijks\nVeel organisaties hebben een omvangrijke verzameling\napplicaties gecreëerd die overlappen en vaak op allerlei\nmanieren aan elkaar zijn gekoppeld. Wijzigingen zijn\ndaardoor moeilijk door te voeren. Dit leidt ertoe dat de\nflexibiliteit van de organisatie afneemt en de kosten van\nontwikkeling en onderhoud van de applicaties relatief\nerg hoog zijn.

home.casema.nl/...informatie_services.pdf - Preview

Greefhorst services Informatie granularity 2005