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02 Jun 09

frequently used for storing, controlling, versioning22, and publishing industry-specific documentation such as news articles, operators' manuals, technical manuals, sales guides, and marketing brochures
computer application used to manage work flow19 needed to collaboratively create, edit, review, index, search, publish and archive various kinds of digital media and electronic text20.
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- document management system18 (DMS) is a computer application used to manage work flow19 needed to collaboratively create, edit, review, index, search, publish and archive various kinds of digital media and electronic text20.^[1]

16 Apr 09

07 Jan 09

operator logs into the web based help desk, selects the inquiry from the list of
pending service tickets and claims responsibility over it.

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