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Richard Baxter's Library tagged webdesign →  View Popular

01 Mar 09

Top-10 Application-Design Mistakes (Jakob Nielsen's Alertbox)

  • Usability suffers when users are dumped directly into an application's guts without any set-up to give them an idea of what's going to happen. Unfortunately, most users won't read a lot of upfront instructions, so you might have to offer them in a short bulleted list or through a single image that lets them grok the application's main point in one view.
06 Jan 09

Ustrategy: The Difference Between User Experience and Customer Experience

  • Typically, in creating compelling user experiences, companies enlist the help of product designers, interaction designers, user researcher, and if it's web/software based product--the help of an information architect. Since everything you do is based on your product experience it is crucial that you have the best resources available to help define the user experience.
27 Dec 08

Econsultancy | Q&A: Lou Rosenfeld on site search analytics

  • Some suggest that as many as half of all users are search-dominant - they automatically search before considering other options - but again, it really depends on the nature of the information need and the information itself.
  • And some have gone beyond using SSA simply as a diagnostic tool. For example, the Financial Times monitors its site’s recent search activity for spikes in queries for personal and company names. They check to see if these suddenly popular queries correlate with their recent editorial coverage; if not, a spike might indicate a breaking story, and the paper’s editors are informed. So, in effect, the Financial Times is using SSA as a predictive tool.
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