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Comcast: Twitter Has Changed The Culture Of Our Company
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As a very unhappy Comcast customer, I’ve had a number of interactions with Comcast’s Twitter team. There’s no doubt, they are very responsive, and are trying to be helpful. The real problem Comcast has is that their product and all other forms of service are simply not up to par, to put it nicely (I often put it much less nicely on Twitter).
Still, Comcast is a great example of a large company using Twitter in a meaningful way. And don’t think for a second that Twitter doesn’t know that. Expect them to unleash their monetization idea about charging these companies sometime soon.
Is Social Media ruining the good old heated debate
this depends on what's more important - personal 'brand' or issues. Social media is about egos, blogging was about ideas and opinions. There I said it.
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Of the three posts I think that Bob Knorpp did an excellent job of breaking down the reasons why services like Twitter, Facebook and social media related blogs are geared more to the old clap on the back “great post” type of response. It all boils down to the very way that they are structured, after all we are encouraged to follow “friends” not “people you disagree with”. At the heart of social media the idea is that we should all be striving to “get along” rather than to intelligently challenge ideas and concepts being proposed.
Changing organizational structure to increase productivity - McKinsey Quarterly - Organization - Strategic Organization
enterprise as a provider, not enabler. until such time when formal networks are superceded by 'personal' or informal network, i.e. driven by employees, not the organisation or processes, there is no hope for enterprise 2.0 or some such. the whole point of web 2.0 and social software is that it is not a provider but enabler, it's not user-centric but ultimately user-driven.
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These talented people are the innovators of new business ideas. They make it possible for companies to deal with today's rapidly changing and uncertain business environment, and they produce and manage the intangible assets that are the primary way companies in a wide array of industries create value.
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Productive professionals make big enterprises competitive, yet these employees now increasingly find their work obstructed. Creating and exchanging knowledge and intangibles through interaction with their professional peers is the very heart of what they do. Yet most of them squander endless hours searching for the knowledge they need—even if it resides in their own companies—and coordinating their work with others.
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Teens Not Into Twitter, TV, Radio, or Newspapers, Reports Young Morgan Stanley Intern
good commentary on the splash made by a 15 year old intern. nothing new or shocking to web savvy people, but plenty to annoy the media/corporate/banking lot
The Future of Media is much like its Past - broadstuff
possibly, apart from the fact that media may not be what we think it is in a distributed decentralise environment. it's like saying horse carriage and plane are both *transport* but there is a world of difference in their execution. In most fundamental way, media means 'mediating' something, which is a role that tends to disappear in a peer to peer distributed environment. Why keep calling it media then? It is a different way of communication and distribution all together.
twopointouch | Surrender! Foucault and Twitter
something about this 'analysis' just doesn't feel right. not sure what but it would start with describing porn and puerile humour as tools of capitalism. it also confuses my actions in deselecting friends and managing my online environment with some kind of social control and devious exercise of subtle social pressures as punishment for 'transgressions'. Not so. I also get the feeling that the author's idea of social media - that is being so compromised - doesn't contain much room for individual autonomy either. The web is going the wrong way for that, but not because we all do the social thing in the open. it's the closed platforms that's taken over the web and that's worth fighting. But renaissance of socialism? I'll take to the barricades against that!!!
10 Privacy Settings Every Facebook User Should Know
excellent howto about facebook 'privacy'. amazing how complicated the settings can get, innit?
Corporate Blogs and 'Tweets' Must Keep SEC in Mind - WSJ.com
as more people in companies start communicating online, the clash between the individual and the company will become more obvious. the only way this goes away is when companies either crack down on such employees or the way companies behave and treat individuals changes. The first one doesn't work, and the latter is nowhere in sigh.
Advertising Yourself: Building a Personal Brand through Social Networks - Knowledge@Wharton
two points: note the 'because effect' model of making money because of something, not just with something (blogging and social networking falls into that category). individuals are again making better use of the web and its tools than companies. it will t
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