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Pew_UI_LibrariesReport.pdf (Objet application/pdf)
"Digital divides matter. Compared to those who have broadband connections,
people who do not use the internet or who only use dial-up connections have
different problems and different search strategies when they face personal issues.
We call this group the low-access population and they are less successful than
those with high-access to the internet in getting the material they need to address
these problems"
"E-government is not an option, it’s a necessity. The vast majority of Americans
want and expect information about government programs to be available on the
internet. People have different preferences for dealing with government,
depending on the issue they face. They prefer to use the internet for information
queries, but they want to use the phone or face-to-face visits to address more
personal matters."
"Question 4) Who uses libraries, not just for problem solving, but for all purposes?
Major finding: 53% of American adults report going to a local public library in the past
12 months. The profile of library users shows an economically upscale, information
hungry clientele who use the library to enhance their already-rich information world.
Gen Y again leads the pack again."
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