Matthew Niederberger's Library tagged usability →  View Popular

In this article I interview Maya Middlemiss, MD of Saros Research, who talks about the ins and outs of recruitment for user research, and among other things, how to avoid getting people like the dude in the photo from turning up to your research sessions.

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user research testing participants usability tests

Eye-tracking studies are hot in the web design world, but it can be hard to figure out how to translate the results of these studies into real design implementations. These are a few tips from eye-tracking studies that you can use to improve the design of your webpage.

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usability webdesign eyetracking research studies tips

“This is the structure of the new website, and those are the procedures and the content elements that will be implemented. Now, what is still missing is just a nice, juicy interface and of course – an excellent usability!“ Quite often I hear statements of this kind.

To take care of usability only at the end of the production, in the design of the visual interface, is a common mistake. Usability considerations must start right at the beginning, when the application or website is planned; otherwise “usability optimisation” is only make-believe.

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usability design explanation

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usability templates examples

Every time a customer comes into contact with your organisation they will judge your brand, assess it and decide if it's worth their trust and money. These days one of the first contact points with potential customers is your website, so it is absolutely crucial in determining the overall brand experience. Site usability can have a key influence on this experience. When searching online for a restaurant and presented with 2 options, which will be preferred – one with an online menu including prices, good directions and a clear phone number, or one with no obvious phone number, just a map and a basic description of the type of food?

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ssentially, it's a road-map for what a typical, usable website might contain. It's not a design guide, per se - more of a cheat-sheet for the pieces that any site should consider having. Of course, not all pieces are relevant to everyone, and I don't claim this is 100% comprehensive. Any comments are welcome, as this is something I'll consider revising as time goes by.

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anatomy website usability download

Handbook of Usability Testing: Howto Plan, Design, and Conduct Effective Tests, 2nd Edition

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download examples templates usability testing forms plans designs

We’ve all got our own personal benchmarks for what makes a good user experience. My personal list includes a few: Does it delight me? Will I recommend it to my friends and colleagues? Would I have used the same approach if I had designed the product? I’ve found among some product executives one particular pattern for this subjective evaluation criteria that is both humorous and troublesome: “Would my mother/grandmother/Luddite Uncle Bill be able to use this product on the first try?”

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usability first time user experience

When I tell people that I am a user experience designer, I usually get a blank stare. I try to follow it up quickly by saying that I make stuff easy and pleasurable to use. That’s the repeatable one-liner, but it’s a gross oversimplification and isn’t doing me any favors.

The term “user experience” or UX has been getting a lot of play, but many businesses are confused about what it actually is and how crucial it is to their success.

I asked some of the most influential and widely respected practitioners in UX what they consider to be the biggest misperceptions of what we do. The result is a top 10 list to debunk the myths. Read it, learn it, live it.

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usability design ux experience user

The Eyetrack III research released by The Poynter Institute, the Estlow Center for Journalism & New Media, and Eyetools could help answer those questions and more. Eyetracking research like this won't provide THE answer to those questions. But combined with other site metrics already used by news website managers -- usability testing, focus groups, log analysis -- the Eyetrack III findings could provide some direction for improving news websites.

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eyetracking usability research tips best practices

Is your Web site primed for any viewer? How do you know? The nicest thing about a usable Web site is that it’s just a good thing to do for others so they can easily read your online information. The other side to usability is that it can increase your search engine standings so more people can find your Web site.

The following list of cheat sheets and checklists are fairly recent; however, some older usability checklists are useful for older sites that haven’t been upgraded. You can find cheat sheets and checklists for forms, blogs and more below, all listed in alphabetical order.

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usability checklist cheatsheet

If ever a retailer could get away with having exceptional cross-selling and up-selling functionality, yet provide a new visitor checkout process and web forms that break many usability rules, Amazon is certainly one of them. On the other hand one of Amazon's competitors, The Book Depository, certainly appears to focus more on providing better usability throughout the buying journey, especially for new customers.

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amazon book despository brand reliability credibility usability

Frequently Asked Questions (FAQs) are a very popular way of providing the answer to users’ questions. In this post I give you some tips to help you provide a better user experience with your FAQs.

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The study of the relationship between people and technology has been called a variety of names over the years from computer ergonomics, human computer interaction and usability to, more recently, human-centred design and user experience.

The term user experience is now widely used, especially by major players in the industry including Apple, IBM and Microsoft. However, in many cases, the term is contrasted to usability which is often depicted as a much narrower concept focusing on systems being easy to use.

Other exponents explain that user experience goes beyond usability by including such issues as usefulness, desirability, credibility and accessibility.

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usability ux user experience difference

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When you use a human model in an email campaign, print / banner ad or landing page - does it help or hinder usability, persuasion and conversion?

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eyetracking model eyes distraction usability influence persuasion

Since the AJAX and web 2.0 madness a new edit option appeared on the web (used for many years in desktop software though): “edit in place” or “inline editing”. It’s basically used to edit a thing and one thing only, a “one field form” if you like.

It’s not for computer naive users and it’s better to avoid it for simple applications if it’s not really obvious how to use it.

There are two distinct parts of this action: triggering the apparition of the field and the submitting of the action.

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edit input fields form usability

After reviewing websites for a few months, I’ve begun to see general patterns emerge that make a site more or less usable. In this post, I’d like to highlight some of the more common problems designers should address on their own sites in a Usability checklist of sorts.

Not all of these items will apply to every website, these are just suggested things to look for in your own site design. Along the way I’ll share some sites that illustrate different items effectively.

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usability checklist

Your website is just a series of inter-linked pages, but some of those pages are very different from others. In this post, I’m going to talk about pathway (or gateway) pages.

I want to help you to identify pathway pages and expla

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pathway pages navigation usability user experience

Jakob Nielsen has introduced a lot of helpful guidelines and research for the web industry. But as the industry shifts, the many of these guidelines should shift as well. But people remember these slogans. And they repeat them for years, unaware of new research or trends. (See Where the Fold Exists)

At one point, a record exec passed on The Beatles because guitar-based music was on its way out. That’s what I think of when someone tells me the website shouldn’t scroll.

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usability nielsen clicks tips