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Mark Owen

Mark Owen's Public Library

  • A common approach for many organizations has been technology-centered design –  that is, start with the technology and push off the gathering and documenting of  requirements until later
  • Strategic objectives must be identified and clearly defined in conjunction with  key executives and stakeholders
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  • promotes innovative thinking internally
  • challenges in communication across divisions and between employees
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  • “Our learning methods were expensive, unscalable, and created the false  impression among team members that they needed to attend an event to learn,”  says Dan Pontefract, Senior Director of Learning for TELUS
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