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UserVoice » Customer Feedback 2.0
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» Listen to your users
they want to make your service more useful — get consensus on what that means!
» Respond to your users
from one place, with less overhead and support tracking
» Your users will feel empowered
they will feel more invested and become more fanatical about your service.
Harness the Wisdom of your crowd
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UserVoice adds structure to feedback and reduces the overhead of an honest dialog with our users —
It creates a market around good ideas so we get more quality than quantity.
Toward Society 3.0: A New Paradigm for 21st century education - SlideShare
Toward Society 3.0: A New Paradigm for 21st century education
Tumblr
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Tumblelogs are the easiest
way to express yourself.
Post anything. Tumblr makes it effortless to share text, photos, quotes, links, music, and videos, from your browser, phone, desktop, email, or wherever you happen to be.
Customize everything. Tweak everything from colors to your theme's HTML markup. Even use your own domain name.
Grazr - Gather Feeds, Create Streams, Publish Widgets
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Merge and filter multiple feeds into a single stream
Web 2.0 for content for Learning and Teaching in Higher Education : JISC
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Web 2.0 for content for Learning and Teaching in Higher Education
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Web 2.0 will have profound implications for learners and teachers in
formal, informal, work-based and lifelong education. Web 2.0 will affect
how universities go about the business of education, from learning,
teaching and assessment, through contact with school communities, widening
participation, interfacing with industry, and maintaining contact with
alumni.
Tim O'Reilly: Tackle Big, Hard Problems With Web 2.0 - ReadWriteWeb
Big Opportunities:
1) web 2.0 in enterprise; "turning themselves inside out"
2) web 2.0 evolving into cloud computing
3) ambient computing (mobile phones and ubiquitous sensors)
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1) enterprise
e.g. dell ideastorm
real time user facing services based on data from customers -- your bank doesn't give u this, but google does
finding meaning in that data
google pagerank = meaning hidden in links (link is a vote)
other areas where "there is hidden meaning in enterprise data"
wesabe -- how people spend their money is a vote (nb: Tim noted he is an investor)
eg merchant pages give people collective intelligence about spending
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3) mobile / ambient
software above the level of a single device. So mobile does not equal the phone. He talks about Microsoft Live Mesh, noting that it is currently only Windows - but he's waiting to hear from Microsoft on its future.
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SurveyMonkey.com - Powerful tool for creating web surveys. Online survey software made easy!
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Intelligent survey software for primates of all species. SurveyMonkey has a single purpose: to enable anyone to create professional online surveys quickly and easily
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