Kevin Yanong Li's Library tagged operations →  View Popular

Online Sales and Operations CSR Intern - Mountain View


This position is available in Mountain View, CA.



The Online Sales Operations team is looking for talented undergrad students
interested in client relations, advertising, business development, sales,
marketing, and product management. If you like working on challenging and
intriguing problems in an entrepreneurial environment that respects creative
approaches and solutions, a Google internship is for you!



CSR (Client Services Representative) Interns will be immersed in Google’s
fast-paced environment and will be expected to think strategically to improve
our solutions with ever growing user population. An ideal candidate must have
strong analytical aptitude, excellent writing skills, be curious and love to
learn, enjoy researching and investigating, and feel comfortable in a team
environment.



Successful candidates will be responsible for partnering with the sales staff
and advertising clients in order to facilitate the sales process and streamline
information throughout the company. This person should be extremely pro-active,
organized, responsible, and should work well within teams.



Responsibilities:

• Evaluate and resolve customer concerns.
  
• Cultivate customer and product development.
  
• Pursue innovative methods of improving product and customer account performance.
  
• Assist clients with account inquiries and frequently asked questions.
  
• Devote personal attention to unique customer issues.
  
• Interface with prospective advertisers, current customers, and Google employees to identify new advertising opportunities and formats.
  
• Coordinate online advertising campaigns.
  
• Enhance and/or troubleshoot existing advertising campains.
  
• Monitor competitive performance, customer feedback and satisfaction.
  
• Help new clients use and adopt Google solutions.
  
• Collaborate with coordinators, specialists, engineering, and product teams across Google.
  
• Opportunities to work on special projects, as needed.
• BA/BS in progress.
  
• Detail oriented, excellent written communication skills.
  
• Proven track record of success in customer relations capacity.
  
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving, team environment.
  
• Ability to effectively influence and communicate cross-functionally at all levels of management within Google.
  
• Knowledge of HTML, JAVA, JavaScript, C++, Python a plus.
  
• Customer service/client background, experience in an internet or payments/ solutions company, and second language fluency a plus.

Online Sales and Operations Intern - European Headquarters


This position is located in our European Operations HQ in Dublin, Ireland.



Online Sales and Operation Team members drive key components of Google's revenue-generating businesses, and thus must be able to use quantitative skills to make strategic decisions and communication skills to push decisions through execution. Strong candidates should be extremely proactive, motivated, organized, responsible, and should work well within a fast-paced group. These groups can include but are not limited to AdWords, AdSense, Google Book Search, Froogle and GMail.



There are internship opportunities on our UK & Ireland, Dutch, Nordic, German, French, Spanish, Italian, Polish, Hungarian, Slovak and Czech teams.



Responsibilities:

• Provide excellent customer service to Google's European advertisers and partners.
  
• Thoroughly analyse ad content, quality and accuracy.
  
• Optimise advertiser keyword lists and ads in order to maximise advertisers ROI.
  
• Review and monitor partner websites for adherence to programme policies.
  
• Manage and grow relationships with hundreds of mid-sized publishers, web site operators and e-commerce merchants.
  
• Influence the worlds leading ad network by identifying innovative solutions and communicating insights to internal stakeholders.
  
• Take a lead role in developing and implementing best practices for client interaction, sales, and services for our revenue generating Google products.
  
• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
  
• Execute special projects involving quantitative analysis, industry research, and strategy development.
  
• BA/BS in progress.
  
• Candidates must be in penultimate year or previous.
  
• Proven track record of success in previous work experiences.
  
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving, team environment.
  
• Ability to effectively influence and communicate cross-functionally with all levels of management within Google.
  
• Excellent oral and written communication skills in English.
  
• Passion for learning and creative problem-solving.
  
• Strong computer applications skills.
  
• Related experience in sales, operations, or client service preferred.
  
• Candidates must be eligible to work in Europe for the internship period.
  

• Currently pursuing a MS/MBA/PhD in industrial engineering, supply chain management, business operations, operations research, engineering management and/or finance degree.
  
• Excellent problem solving abilities and analytical skills.
  
• Ability to successfully work and present findings across multiple levels of an organization.

• 1 year of work experience prior to graduate school.
  
• Previous work experience in operations/manufacturing/supplier management.
  
• Business process and/or application configuration knowledge with a supply chain technology.
  
• Experience leading a small to medium size project through its complete lifecycle.