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We all understand the importance of good “people skills” when it comes to our
interpersonal communication – it helps us get the results we need. Our
communication determines the opinion others have of us – knowledgeable or
ignorant, pleasant or rude, professional or immature. Most of the time this is
in face-to-face or telephone conversations where we have some control over the
impression we make on others.
When it comes to netiquette (Network
Etiquette), it’s not as easy to control how others perceive us, and yet it’s
even more important. Why? Because what you write and how you use email can
affect whether your email gets delivered, read, or responded to – and what that
response is! In addition, there are numerous “technology traps” that are easy to
fall into. Have you ever seen someone accidentally send an angry or sensitive
response to a huge group of people by using the ”Reply All” key?
And before
you say to yourself "I already know" and stop reading this article, realize that
every single one of us could benefit from a few simple reminders on the proper
use of email, not just from a personal view but also from a business standpoint.
If you're doing business on the internet – and using email to communicate with
your customers – then this article is a must read for you! You may already know
many of these tips, but even the most experienced user will find a few rules you
were not aware of or have fallen into the habit of breaking.