Skip to main content

Joel Liu's Library tagged service →  View Popular

05 Jul 09

Url Shorteners: Destroying the Web Since 2002

  • It can't be too far off. Anecdote: In the last three weeks, I've hit a Stack Overflow site in a normal Google query three times, and an ExpertSexChange query once. Out of curiousity, I clicked the SexChange link for completeness, and the score is, StackOverflow 3, ExpertSexChange 0. (Yes, I know about scrolling to the bottom. No answers, just fumbling around and questions.)

    Granted, I was searching for Erlang and Perl stuff, but that's still a change vs. two months ago. Average users, which I will define as "Googlers", will probably get there soon.

    (I'm assuming you're not talking about "my grandmother", who will never know what Stack Overflow is. But that would be a very silly standard to apply, so I'm assuming that's not what you're getting at.)

  • This is really very extremely selfish way to look at it. Really, what is the value of knowing that someone went to some page because they clicked on your shortened url to it. How much lazier can a content producer be, they aren't even producing content.

    It's so short term focused it makes me want to puke my guts out. People with no vision create products for people with no vision and then people with vision get harmed by it. The future of the internet is getting harmed by it.

    URL Shorteners should be outlawed for the sake of humanity.

    Short urls = short focus, while the Internet = vision

    I don't think I'm being overly dramatic here. Shortened urls reduce future generations' ability to find information. Information and access to it will simply Vaporize!

13 Jun 08

Growing Pains: How To Manage Customer Service As A One Person Enterprise - Entrepreneurs-Journey.com by Yaro Starak

  • It’s at this point when the customer service problems tend to happen. The solo entrepreneur, who used to love talking to his or her readers and customers, suddenly hates the idea of looking at the inbox. There’s too many emails, too many blog comments to reply to and moderate and everyone is vying for his or her attention.

  • Can You Still Deliver Personal Service When You Can’t Personally Do To It All Yourself?


    I can vouch for the scenario I just painted above because I’ve been there. Actually, I’m still there in many ways.

  • 2 more annotations...
20 Jun 07

Seven steps to remarkable customer service - Joel on Software

  • Almost every tech support problem has two solutions. The
    superficial and immediate solution is just to solve the customer’s problem. But
    when you think a little harder you can usually find a deeper solution: a way to
    prevent this particular problem from ever happening again.
  • For us, the “fix everything two ways” religion has really
    paid off. We were able to increase our sales tenfold while only doubling
    the cost of providing tech support.
  • 9 more annotations...
02 Mar 06

guide, map, tourist, neighborhood, poster, book

  • If you’re new to NFT then here are a few words of attempted explanation: Not For Tourists is a growing series of guides to major cities. Our philosophy is simple: people need to use the cities they live in, commute into, or travel to effectively. They need to use their city’s transportation systems; its governmental infrastructure; its shops, restaurants, and nightspots—and they need all of this information while they’re on the move in a format that’s more accessible than the Yellow Pages, more informative than Zagat’s, and more useful than any tourist’s guide.

    Consequently, we created a guide that has highly graphical maps, tons of listings, commentary on neighborhoods, stores, restaurants, airports, sports stadiums, etc.—all in a portable, attractive format designed to be an essential tool for residents, commuters, and visitors alike. And since we lived in New York and were in desperate need of just such an as-yet-unmade guide, we made it ourselves!     - joel on 2005-09-22
1 - 17 of 17
Showing 20▼ items per page

Selected Tags

Related Tags

Highlighter, Sticky notes, Tagging, Groups and Network: integrated suite dramatically boosting research productivity. Learn more »

Join Diigo