We built a business on the opposite message. We want you to come
to Google and quickly find what you want. Then we're happy to send
you to the other sites. In fact, that's the point. The portal
strategy tries to own all of the information.
We had the opportunity to invest
in 100 or more companies and didn't invest in any of them. I guess
we lost a lot of money in the short term -- but not in the long
term.
Serving our end users is at the heart of what we do and remains
our number one priority.
From its inception, Google has focused on providing the best user
experience possible. While many companies claim to put their customers
first, few are able to resist the temptation to make small sacrifices
to increase shareholder value. Google has steadfastly refused to
make any change that does not offer a benefit to the users who come
to the site.
By always placing the interests of the user first, Google has
built the most loyal audience on the web. And that growth has come
not through TV ad campaigns, but through word of mouth from one
satisfied user to another.
Invariably we try 10 things that don't quite work out in order
to do one thing that's successful. And we learn a lot in doing the
10 things that didn't quite work.
The amazing thing is that we're part of people's daily lives,
like brushing their teeth. It's just something they do throughout
the day while working, buying things, deciding what to do after
work and much more. Google has been accepted as part of people's
lives. It's quite remarkable. Most people spend most of their time
getting information, so maybe it's not a complete surprise that
Google is successful.
Always deliver more than expected.
The thing that matters is experience. We have lots of executives
from failed companies; they learned a lot from these things. They
say, 'We can't do that -- we tried that and it didn't work.' So
failure is useful.

Street Smarts: Secrets of a $110 Million Man | Printer-friendly version

Tags: entrepreneur, startups on 2009-01-01 and saved by 15 people -All Annotations (18) -About

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Five whys: The startup immune system, Part 1 - Venture Hacks

Tags: entrepreneur, habit, culture on 2008-11-15 and saved by 5 people -All Annotations (11) -About

more fromventurehacks.com

Summary: Whenever you find a defect, ask why five times to discover the root cause of the problem. Then make corrections at every level of the analysis. By applying five whys whenever you find a defect, you will (1) uncover the human problems beneath technical problems and (2) build an immune system for your startup.
When something goes wrong, we tend to see it as a crisis and seek to blame. A better way is to see it as a learning opportunity. Not in the existential sense of general self-improvement. Instead, we can use the technique of asking why five times to get to the root cause of the problem and make corrections.
- Why was the website down? The CPU utilization on all our front-end servers went to 100%.
- Why did the CPU usage spike? A new bit of code contained an infinite loop!
- Why did that code get written? So-and-so made a mistake.
- Why did his mistake get checked in? He didn’t write a unit test for the feature.
- Why didn’t he write a unit test? He’s a new employee, and he was not properly trained in Test Driven Development (TDD).
- Bring the site back up.
- Remove the bad code.
- Help so-and-so understand why his code doesn’t work as written.
- Train so-and-so in the principles of TDD.
- Change the new engineer orientation to include TDD.
Making corrections builds your startup immune system.
5 whys uncovers the human problems beneath technology problems.
Make your corrections proportional to the cost of the defect.

Springwise: new business ideas for entrepreneurial minds.

Tags: entrepreneur, ideas on 2008-07-14 and saved by 174 people -All Annotations (4) -About

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Wall Street Stole My Smart Friends | jsomers.net

Tags: entrepreneur, hr, startup on 2008-03-30 -All Annotations (0) -About

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Solo Entrepreneurs: Big Bucks From Tiny Computing Startups -- InformationWeek

Tags: entrepreneur, startup on 2008-03-19 -All Annotations (0) -About

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10 less-than-great personality traits of entrepreneurs » 16th letter » Blog Archive

Tags: entrepreneur, personality, startups on 2008-02-26 -All Annotations (0) -About

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Read Go It Alone!

Tags: book, entrepreneur on 2007-08-03 and saved by 83 people -All Annotations (2) -About

more fromwww.brucejudson.com

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孙悟空是成熟的创业者- 李善友 - 新浪BLOG

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jkanstyle » Actual lessons from Kiko

Tags: entrepreneur, kiko, startup on 2006-08-22 and saved by 13 people -All Annotations (0) -About

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Start-Up Guide: Relevent to entrepreneurs young and old

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华侨华人

Tags: entrepreneur on 2004-10-11 and saved by 2 people -All Annotations (2) -About

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反思硅谷的管理模式

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