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25 Oct 09

Startup School: Tony Hsieh On Delivering Happiness

  • Hsieh talked about the Zappos hiring process — each time Zappos interviews a candidate, Zappos sends a shuttle to the airport to pick up the interviewee. The shuttle driver then will tell the recruiting team what happened in the shuttle so that Zappos can get a better understanding of the interviewee.


    Zappos has 10 core vallues that each employee must meet in order to work at Zappos. All 10 of these core values are talked about during the interview process as well. Hsieh mentioned that if employees don’t have the right company culture, they won’t be welcomed in the Zappos culture, so they make sure they hire employees with the right company culture.

30 Aug 09

Q&A: Zappos CEO Tony Hsieh

  • Our whole belief is in today's world companies are becoming more
    transparent whether they like it or not. One disgruntled or happy
    employee can write something on a blog and have that read by
    millions. It's the same thing with a customer. Our belief is a
    company's culture and brand are two sides of the same coin. The
    brand may lack the culture but eventually it will catch up. You
    can't control every touch point like you could 50 years ago. The
    only way to do it is instead of trying to "control the touch
    points" is to get the right people with the right attitude, build
    the right culture and the rest will take care of itself. If I were
    to ask you of the brand of the airline industry, most would say
    something about bad customer service. No airline went out and said
    they wanted their brand to be about that, but that's the brand of
    the industry.
  • With my first company it was not paying attention to the culture.
    We hired the right people with the right experience and skill sets,
    but we didn't know to look for a culture fit. By the time it was
    100 people, I didn't want to go into the office anymore. That was a
    weird feeling. That's why we ended up selling the company.

Zappos' Tony Hsieh on Twitter, Phone Calls and the Pursuit of Happiness | Designerati | Fast Company

  • Walking In Zappos' Footsteps



    Hsieh says his focus for 2009 are the Three C's: clothing, customer service and culture. Seven ways you can bring Zappos' core values into your company:



    1) Decide: If you're going to build a sustainable brand, it will require more patience at the outset to lay the foundation.



    2) Figure Out Values & Culture: When your personal values are in line with your company values, you don't have to worry.



    3) Commit to Transparency: From Twitter, an "Ask Anything" newsletter, extranet for vendors, tours and reporter visits, keep practices open and accessible.



    4) Vision: Whatever you're thinking, think bigger. Chase the value not the money. And that includes your employees' vision as well.



    5) Build Relationships: Not networking. Meeting interesting people.



    6) Build Your Team: Hire more slowly and fire more quickly.



    7) Think Long Term: Overnight successes were a long time in the making.

05 Aug 09

则成同志，你还记得翠平吗 (评论: 潜伏)

  • 前一段时间在一本杂志上看到一位名叫李子勋的心理专家说：“中国传统文化是一种老人的文化，一种权利与等级的文化。尊卑有序，上下有别，年轻时的谦卑是为了成年后的顺从。顺从的文化是一种因循守旧的文化，未来中国要成为世界之林的强者，重视年轻人，以年轻人的意志来结构主流的社会意识，鼓励年轻人的自由、创意、骄傲，是必由之路。”
15 Nov 08

Five whys: The startup immune system, Part 1 - Venture Hacks

  • Summary: Whenever you find a defect, ask why five times to discover the root cause of the problem. Then make corrections at every level of the analysis. By applying five whys whenever you find a defect, you will (1) uncover the human problems beneath technical problems and (2) build an immune system for your startup.
  • When something goes wrong, we tend to see it as a crisis and seek to blame. A better way is to see it as a learning opportunity. Not in the existential sense of general self-improvement. Instead, we can use the technique of asking why five times to get to the root cause of the problem and make corrections.
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26 Jul 08

Stoooopid .... why the Google generation isn’t as smart as it thinks - Times Online

  • In an influential essay in The Atlantic magazine, Nicholas Carr asks: “Is
    Google making us stupid?” Carr, a chronic distractee like the rest of us,
    noticed that he was finding it increasingly difficult to immerse himself in
    a book or a long article – “The deep reading that used to come naturally has
    become a struggle.”


    Instead he now Googles his way though life, scanning and skimming, not pausing
    to think, to absorb. He feels himself being hollowed out by “the replacement
    of complex inner density with a new kind of self – evolving under the
    pressure of information overload and the technology of the ‘instantly
    available’”.

  • “I feel that much of my life is ebbing away in the tide of minute-by-minute
    distraction . . . I’m not certain what the effect on the world will be. But
    psychologists do say that intense close engagement with things does provide
    the most human satisfaction.” The psychologists are right. McKibben
    describes himself as “loving novelty” and yet “craving depth”, the
    contemporary predicament in a nutshell.
  • 2 more annotations...
06 Jun 08

Work Less, Give Your Customers Less... and Succeed Like 37Signals - Bill Taylor

I get it, I responded: Less is more, right? Jason and David shook their heads. “No, less is less—because more is not better! Everyone tries to do too much: solve too many problems, build products with too many features. Our goal is to do less, to build half a product rather than a half-assed product. So we say ‘no’ to almost everything. If you include every decent idea that comes along, you'll just wind up with a half-assed version of your product. What you really want to do is build half a product that kicks ass.”

discussionleader.hbsp.com/...7signals_works_to_one_dow.html - Preview

37signals culture

19 Feb 08

陈志武：市场经济是个人解放的必由之路-陈志武-搜狐博客

  • 到1990年代，人们开始接触现代金融产品，先是各类保险品种，然后是养老投资、基金品种、按键贷款品种，慢慢地人们越来越意识到金融产品的好处，其中最重要的莫过于金融产品让你能把自己未来的各种经济需要、保险和养老安排好，让你在未来不管发生什么事，都不需要靠别人的施舍过日子，保证你总有独立的人格尊严，经济上的自足历来是人格独立的基础，而金融又是保证未来经济自足的工具。
  • 在我看来，当父母不再把孩子当作他们的养老保障、当作他们的投资载体时，他们没有必要担心“天啊，如果我的孩子现在就不听话，他将来怎么会孝顺？我在他身上的投资怎么会有回报？”于是，他们也就没必要处处打骂孩子、压制阉割小孩的个性，迫使孩子时时听话。这些父母为自己买好保险品、退休品、养老基金等等，此后，从经济上，他们就没有依靠儿女的必要。这样，跟孩子的关系主要集中在感情交流上，希望跟儿女在情感上靠得很近。但，他们意识到，如果你希望孩子在情感上和你靠得很近，你就不能逼迫他们“不管有理无理，都得听话”，而是更倾向于平等谈话。
  • 7 more annotations...
02 Mar 06

Ian Pearson's Guide to the Future

  • All

    of the documents on this site are free to download for your personal use,


    though you must ask permission before reproducing or distributing them in any


    form. One of my roles is as a professional conference speaker. I do about 100


    talks each year, many of which are keynotes at large conferences. If you would


    like to discuss the possibility of my speaking at your conference, I will be

    happy to discuss rates. I also do lots of stuff with the media, so if that''s

    your line, and you find something of interest, give me a call. My contact and


    other details are

    here
    .

Edge: TURING'S CATHEDRAL by George Dyson

  • My
    visit to Google? Despite the whimsical furniture and other toys, I felt
    I was entering a 14th-century cathedral — not in the 14th
    century but in the 12th century, while it was being built. Everyone
    was busy carving one stone here and another stone there, with some invisible
    architect getting everything to fit. The mood was playful, yet there
    was a palpable reverence in the air. "We are not scanning all those
    books to be read by people," explained one of my hosts after my talk.
    "We are scanning them to be read by an AI."
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