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Empirical studies of innovation have found that end users frequently develop important product and process innovations. Defying conventional wisdom on the negative effects of uncompensated spillovers, innovative users also often openly reveal their innovations to competing users and to manufacturers. Rival users are thus in a position to reproduce the innovation in-house and benefit from using it, and manufacturers are in a position to refine the innovation and sell it to all users, including competitors of the user revealing its innovation. In this paper we explore the incentives that users might have to freely reveal their proprietary innovations. We then develop a game-theoretic model to explore the effect of these incentives on users’ decisions to reveal or hide their proprietary information. We find that, under realistic parameter constellations, free revealing pays. We conclude by discussing some implications of our findings.

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innovation open enterprise20

Small business is in contrast often like a single campus community, hopefully rapidly growing and feeding off its surroundings. The commonality is broadband internet connectivity, which like the transport options connecting small campus to large city makes all sorts of interesting collaboration possible.

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smb enterprise20 collaboration

So starting from goals I’ve highlighted 4 activities: collaboration (coordinating and working together with a common set of results in mind and building on top of the partial outputs of others), connection (putting in place active or inactive relationships between individuals based on common interests, passions or issues), communication & sharing (to support informal, asynchronous, loosely coupled knowledge exchanges making experts and expertise bubbling up), collective intelligence (aggregating and filtering the wisdom of crowds on the border of our company to innovate and predict future trends). Activies are not mutually exclusive and many users are exposed to many of them at the same time.

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enterprise20 adoption collaboration collective intelligence

Here are the questions VCs asked Redfin that changed how we think about our business.

1. What’s your deadly sin?
Sequoia’s Roelof Botha said he only invests in companies that let consumers indulge in one of the seven deadly sins. He rattled them off with alarming familiarity. “You don’t want to be the site that people should use,” Roelof said. “You want to be the site they can’t stop using.”

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sins social ego software enterprise20

Salesforce Chatter - Real-Time Collaboration with Content, Apps and People

Social computing and social networks have provided consumers with a new way to gain insights into what's happening in the world, when things are taking place and the people they know. Yet enterprise collaboration is almost non-existent because content, apps and people are disconnected and not part of the same conversation. With Salesforce Chatter, companies will be smarter as content, apps and people join the real-time conversation through a secure, private social network within the enterprise.

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salesforce enterprise20 collaboration

I think along with wikis and blogs as standalone tools, we are going to see our workflow tools incorporate wiki and blog features, but yet it won’t be a blog or a wiki. We will have “post it” buttons on forms that publish fragments from our workflow to other places, yet we don’t have a blog in our workflow, it’s just a form, kind of like an edge feed like publi.sh.

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enterprise20 wikis blogs enterprise software collaboration

America in the 20th century was called a "society of organizations." Formal hierarchies with clear reporting relationships gave people their position and their power. In the 21st century, America is rapidly becoming a society of networks, even within organizations. Maintenance of organizations as structures is less important than assembling resources to get results, even if the assemblage itself is loose and perishable.

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enterprise20 twitter social capital

You probably are aware that SharePoint is a great fit for most organizations document management and collaboration needs. What about social computing? SharePoint gives you a good starting point. What do you do when SharePoint falls short? Here are 8 ways companies can extend SharePoint’s out-of-the-box capabilities to better fit their social computing vision.

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sharepoint social computing software enterprise20

This year social media has been a huge topic on this site and others. "Social CRM" has been a hot topic for debate, including how it relates to "Enterprise 2.0."

But after returning from the recent Enterprise 2.0 conference and observing, Where is the Customer in Enterprise 2.0?, I wondered just how prevalent these terms really are.

Fortunately, Google has a app for that! Here are a few charts that illustrate trends for both searches and published content, courtesy of Google Trends.

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enterprise20 crm socialcrm google trends erp socialmedia

They key activity steps of enterprise business processes embodied into today's ERP, CRM, SCM et al software, such order-to-cash, procure-to-pay, hire-to-retire, or record-to-report need to be highly structured for a variety of reasons, not the least of which is efficiency, their primary reason for being, but also for significant compliance concerns they address. I don't foresee a point any time in the near future where enterprises will leverage Enterprise 2.0 principles in the core of accounting, or payroll, or order management because there are serious risks to doing so for a business. These enterprise business processes are complicated enough without any unstructured processes surrounding in them, as you can see here in this offer creation process which we diagrammed in Driven to Perform in our chapter on Risk-Aware Marketing Performance Management.

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enterprise20 enteprise applications workflow

Byrne's personal wish is not for a separate repository, but a set of social services that can be used as a layer across many platforms, much like Microsoft's social layer across SharePoint.

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enterprise20 sharepoint adoption workflow

We spoke today with Mike Gotta, an industry analyst with the Burton Group. He puts it well. For data entry and claims processing, people use other tools. The Enterprise 2.0 offerings augment their work.

"Dennis has a point," Gotta said. "These systems are not workflow driven - we already have tools to do that. "These tools augment work. They enhance it, they enrich it."

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enterprise20 workflow

Which brings me to the next big theme: adoption. Many enterprises are struggling with employee adoption of social tools. So, this prompts me to ask -- perhaps unfairly -- what about the whole idea of "emergence"? Aren't these tools so cool, so fun, so essential to modern work, that they will sweep through the enterprise in a groundswell held back only by your troglodyte executives? It turns out that many social computing efforts are actually championed by C-level executives. This led several observers at the conference to blame power-hoarding middle managers for poor adoption. Maybe that's the case in some enterprises, but as a generalization it feels trite to me.

In fact, this whole debate reminds me of all the talk circa 2004 about getting better Intranet adoption. Enterprises had invested in pricey portal systems that employees rarely bothered to visit. Intranet managers learned over time to provide useful services that ease employees' daily tasks. Often what employees really wanted was a single simple application, like an online org chart. There's a lesson there.

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enterprise20 adoption roi

With enterprise social media, the aspect that's truly overhyped is the concept of collaboration, notes Criterion's Hockenberry. Bringing diverse groups of people into a Web setting is not how innovation typically happens, he adds. "Social networks like Facebook are the biggest coffee klatch on earth," says Hockenberry. "They're nice for chatting, but we really haven't figured out the business implementation for them. Just adopting a new technology does not create innovation for you."

www.infoworld.com/98248 - Preview

enterprise20 usecase adoption socialnetworks

At the Enterprise 2.0 conference in San Francisco today, David Berlind hosted a session called “is Enterprise 2.0 a Crock”, drawing inspiration from Dennis Howlett’s Enterprise 2.0 – What a Crock post, and Andrew McAfee’s riposte: Enterprise 2.0 is a Crock: Discuss. The panelists were all members of the 2.0 Adoption Council (from left to right in the photo above) Greg Lowe of Alcatel-Lucent, Megan Murray of Booz Allen Hamilton, Bryce Williams of Eli-Lilley, Jamie Pappas of EMC, Bruce Galinsky of MetLife, and Claire Flanagan of CSC.

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e2conf enterprise20

Fun, as a design principle shouldn't be overlooked as it impacts the application design from look and feel, through context, content and process. It also should be addressed when designing events leveraging social computing technologies.

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enterprise20 design adoption productdev

Such connections help his teammates relate to one another like human beings and not just as resources or assets. Just recently, Ackerbauer says, he ended up speaking at a technology leadership conference, thanks to a connection he made with another employee who wouldn't have otherwise known he had expertise in the subject area.

Despite its experimental status, Beehive's user population has grown to 38,000 in nine months, mainly through viral adoption. "People find it through word of mouth, when others blog about it or bookmark it," Schick says. Adoption is strongest in the areas of product management, HR, talent management and the global services consulting business.

Because Beehive is behind the firewall, Ackerbauer says, people feel free to discuss internal business topics. For instance, he has used Beehive to explain his views on the topic of breakthrough thinking. "I've had people come up to me and say, 'I didn't know you knew all that stuff. Can we talk more?'" Ackerbauer says. "The connections lead to collaboration, which leads to innovation, which leads to transformations in the industries IBM serves."

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ibm beehive enterprise20 socialnetworking collaboration

Magic Quadrant graphic with explanatory notes.

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gartner social software magic quadrant mq enterprise20

Stephen Elop, President of the Microsoft Business Division, told me. “We have invested a tremendous amount to make it easier for developers to build applications on the SharePoint environment, to integrate SharePoint with other back-end systems and other business applications. We’ve taken steps to make sure that development tools, with which developers are familiar, Visual Studio being the obvious example, are integrated well with SharePoint.”

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sharepoint enterprise20 platform social software

The Wisdom of Crowds (WOC) theory does not mean that people are smart in groups—they’re not. Anyone who’s seen an angry mob knows it. But crowds, presented with the right challenge and the right interface, can be wise. When it works, the crowd is wiser, in fact, than any single participant. You need a few things to enable online crowds to be wise: Simplicity. Interface. Aggregation. Participation. Selfishness. Scores. Leaderboards. Explicit vs Implicit Feedback. Voting.

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wisdomofcrowds communities ui ux social enterprise20