Skip to main content

Jungmi Park's Library tagged servicedesign →  View Popular, Search in Google

Feb
19
2009

  • Understanding and visualising these journeys (actual and ideal), and tying them to the emotional understanding gained from deep research creates a shared, empathetic platform for service re-design.
  • Designing public services around the user experience of service runs counter to many of the output focused, target driven organising principles of current public service models,
1 - 13 of 13
Showing 20▼ items per page

Selected Tags

Related Tags

Highlighter, Sticky notes, Tagging, Groups and Network: integrated suite dramatically boosting research productivity. Learn more »

Join Diigo
Move to top