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practices and designs ‘for the full range of human experience’
aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience
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- These developments can be viewed in terms of one of the seminal commitments of HCI, ‘to know the user’.
- We propose that an interactional perspective on how emotion is constructed, shared and experienced, may be a good basis for designing affective interactional systems that do not infringe on privacy or autonomy, but instead empowers users.
- An exploratory study aimed at understanding how users form evaluative judgments during the first experiences with a product as well as after four weeks of use.
- evaluative judgment related to the overall satisfaction with the product, was largely formed on the basis of pragmatic aspects (i.e. utility and usability) during the first experiences;
- beauty judgments were largely affected by stimulation (e.g. novelty) during the first experiences. Over time stimulation lost its power to make the product beautiful in the users’ eyes.
- 1) a bottom-up ‘ideas’ culture, (2) a data-driven engineering approach, (3) a fast, highly iterative web development cycle, and (4) a global product perspective of designing for multiple countries.

Putting people first » CHI 2008: a selection on usability

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2008 CHI conference list papers selection usability UX

Usability evaluation considered harmful (some of the time) [abstract]
Authors: Saul Greenberg (University of Calgary) and Bill Buxton (Microsoft Research)
usability evaluation has a significant role to play when conditions warrant it. Yet evaluation can be ineffective and even harmful if naively done ‘by rule’ rather than ‘by thought’
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- f done without regard to how cultures adopt technology over time, then today’s reluctant reactions by users will forestall tomorrow’s eager acceptance. The choice of evaluation methodology - if any - must arise from and be appropriate for the actual problem or research question under consideration.
- Defending design decisions with usability evidence: a case study
  Authors: Erin Friess (Carnegie Mellon University)
- what novice designers discursively use as evidence to support design decisions. User-centered design has suggested that all design decisions should be made with the concern for the user at the forefront, and, ideally, this concern should be represented by findings discovered within user-centered research.
- they routinely do not use user-centered research findings to defend their design decisions. Instead these novice designers use less definitive and more designer-centered forms of evidence.
- Using participants’ real data in usability testing: lessons learned
- authentic tasks, real users, and the appropriate fidelity of prototypes, considering them carefully in our efforts to simulate people’s real-life interactions with our products
- Incorporating users’ real data into your usability test requires additional time and effort, along with certain considerations, but it can lead to richer and more valid usability results.