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29 Dec 08
Coding Horror: I Repeat: Do Not Listen to Your Users
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- Watch what people actually do.
- Do not believe what people say they do.
- Definitely don't believe what people predict they may do in the future.
It's rude not to listen to your users. So how do we reconcile this with the first rule of usability-- Don't Listen to Users?
To discover which designs work best, watch users as they attempt to perform tasks with the user interface. This method is so simple that many people overlook it, assuming that there must be something more to usability testing. [It] boils down to the basic rules of usability: - Watch what people actually do.
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