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Wiki ROI - final thoughts
How do you factor in those moments of serendipity, where three people via their posts to a wiki realise there is a new way of doing things, a new product, a new channel, a new business partner which could fundamentally change the future of an organisation
Adoption & WYSIWYG Editors « Scott Schnaars
People, for whatever reason, expect their wiki to work like Word or at least Outlook. This may be, as the comments suggest, a nice way of saying ‘not interested’, but I think that in the corporate world, where applications try to be all things to all
Enterprise Wikis Seen As a Way to End 'Reply-All' E-Mail Threads
Socialtext's president and co-founder talks about wikis as an enterprise collaboration tool and what wikis mean to companies, their IT departments, and a whole new generation of workers.
AIIM's Market Intelligence on Enterprise 2.0
survey on Enterprise 2.0 (sometimes called Enterprise Social Computing or Enterprise Social Media), conducted by AIIM's Market Intelligence unit
Support knowledgewikis
To help customers get better educated, the Service & Support Professionals Association (SSPA) and Socialtext today released an on-demand webinar specifically about leveraging Web 2.0 technologies to accelerate support and call center operations.
Fallstudie: “Enterprise 2.0″ bei helpster - eLAB-Blog
So ließen sich in kürzester Zeit drei wesentliche Vorteile identifizieren: Reduzierung des E-Mail Volumens, effizientes Projektmanagement und systematischer Aufbau einer Wissensbasis über den Aufbau einer Buttom-Up Ontologie mittels Links und Tags
Knowledge Management 2.0: It’s Emergent…
the difference between Enterprise 2.0 and KM is that the latter is not architected for emergence. KM technology is all about the structure…not about letting conversations happen ... a foward-thinking IT group provide standard platforms and leaves the kn
At Procter & Gamble, The Good And Bad Of Web 2.0 Tools -- Enterprise 2.0
If I do everything in Microsoft, what does that do to your modularity, to flexibility?" says Schueller, whose title is innovation manager in P&G's Global Business Services. "I wouldn't generalize that just to Microsoft. It's all the big vendors.
Troy Angrignon - Adventure Capitalist :: Enterprise 2.0: Corporate Wikis reviewed (update)
Wikithon / Socialtext Open Source Wiki
Socialtext is hosting an all day hackathon, open to the public
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