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I'll Do It My Way - The Mass Customization of Knowledge Work
four principles for the rapidly-approaching interconnected workplace of the near future
An adjacency of opposites: Enterprise 2.0 Blog: News, Coverage, and Commentary
Weinberger’s “front page,” on the other hand, is described as a rich and amorphous mess of referrals, nets, connections, keyed to the individual but marshaled by no one, controlled by no one. No two front pages of this kind will ever be alike
Intranet Blog :: Is the personalized intranet portal dying?
Explicit personalization (i.e. "tell me what you want to see and I'll show it to you") is so 1990s.
Implicit personalization a la Amazon.com (where the content is personalized based on what you do, not on what you say you want) is the new hotness.
RSS as commodity
the ability to create a semi-permanent record of a variety of information sources and publish this as a trail that others can follow
Math Will Rock Your World
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A generation ago, quants turned finance upside down. Now they're mapping out ad campaigns and building new businesses from mountains of personal data
Mining the Two Types of User-Supplied Content
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rise of math in business, from analyzing clickstreams to tracking blog conversations
From the mountains of search queries in Google to the ever-increasing purchase histories at Amazon, we have more data than we know what to do with.
In general, there are two kinds of user-supplied content: User-added content:Intentional content. That content which users input themselves. This includes blog posts, comments, reviews, ratings, links, RSS subscriptions, podcasts, and video. User-generated content:Unintentional content. That content which accrues as a byproduct of the actions of users. This includes clickstreams, purchase history, RSS read stats, search history, and other artifacts of behavior. User-generated content serves as evidence that a user passed that way, like footprints.
Disney site lets customers design products | CNET News.com
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Disney's online shopping site on Wednesday launched its first "You design it" feature in a move aimed at riding the fast-growing trend toward giving choosy Internet shoppers exactly what they want.
Personalisation and digital technologies
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The logic of education systems should be reversed so that the system conforms to the learner, rather than the learner to the system. This is the essence of personalisation. It demands a system capable of offering bespoke support for each individual in order to foster engaged and independent learners able to reach their full potential. The 'Personalisation and Digital Technologies' report moves the personalisation debate forward by focusing specifically on the potential of digital technologies in four key areas: enabling learners to make informed educational choices; diversifying and acknowledging different forms of skills and knowledge; creating diverse learning environments; and developing learner-focused forms of assessment and feedback.
Organizing for CRM
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Organizing for CRM
Companies should treat a customer-relationship-management solution as a product or service and its users as internal customers — by making it valuable, pricing appropriately, advertising, and providing after-sales support.
Steering customers to the right channels
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Steering customers to the right channels
Migrating customers to a new channel can be a pain — for them, the company, and its channel partners. But the rewards can make the effort worthwhile.
Variety Revolution ...
The "variety revolution" is one of the biggest business stories of the past decade. Thanks to production and distribution innovations, consumers now have access to far more choices for all kinds of goods and services, from fresh vegetables in the superma
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