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19 Feb 07
RSS as commodity
the ability to create a semi-permanent record of a variety of information sources and publish this as a trail that others can follow
31 Jan 06
Math Will Rock Your World
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A generation ago, quants turned finance upside down. Now they're mapping out ad campaigns and building new businesses from mountains of personal data
Mining the Two Types of User-Supplied Content
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rise of math in business, from analyzing clickstreams to tracking blog conversations
From the mountains of search queries in Google to the ever-increasing purchase histories at Amazon, we have more data than we know what to do with.
In general, there are two kinds of user-supplied content: User-added content:Intentional content. That content which users input themselves. This includes blog posts, comments, reviews, ratings, links, RSS subscriptions, podcasts, and video. User-generated content:Unintentional content. That content which accrues as a byproduct of the actions of users. This includes clickstreams, purchase history, RSS read stats, search history, and other artifacts of behavior. User-generated content serves as evidence that a user passed that way, like footprints.
25 Dec 05
Disney site lets customers design products | CNET News.com
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Disney's online shopping site on Wednesday launched its first "You design it" feature in a move aimed at riding the fast-growing trend toward giving choosy Internet shoppers exactly what they want.
09 Aug 05
Organizing for CRM
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Organizing for CRM
Companies should treat a customer-relationship-management solution as a product or service and its users as internal customers — by making it valuable, pricing appropriately, advertising, and providing after-sales support.
Steering customers to the right channels
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Steering customers to the right channels
Migrating customers to a new channel can be a pain — for them, the company, and its channel partners. But the rewards can make the effort worthwhile.
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