Frederik Van Zande's Library tagged survey →  View Popular

"In October 2009, WebAIM conducted a survey of preferences of screen reader users. This was a follow-up survey to a previous survey. We received 665 valid responses to the screen reader user survey. More in-depth analysis and documentation on the free-form responses will be available in the future.

A few disclaimers and notices:

* Totals may not equal 100% due to rounding.
* Total responses (n) for each question may not equal 665 due to respondents not answering that particular question.
* The sample was not controlled and may not represent all screen reader users.
* Care should be taken in interpreting these results. Responses are based upon user experiences with web content that is generally inaccessible. We cannot help but wonder if responses may have been different if screen reader interactions with web content were typically very positive.
* Data was analyzed using JMP Statistical Discovery Software version 8
* We hope to conduct a survey of this nature again in the future. If you have recommendations or questions you would like asked, please let us know. Additional analysis of this data and details on the responses to open-ended questions will be available in the future."

webaim.org/...screenreadersurvey2 - Preview

usability accessibility survey browser

Perhaps one of the most sensitive calls to action (aside from asking for credit card information) is the request for customer feedback (especially when the request is made through the intrusive and long-despised pop up window.)

www.getelastic.com/survey-usability - Preview

survey call to action persuasion feedback customer feedback optimization copywriting

Yesterday, I posted the Missing Google Analytics Manual. That was relatively easy to put together since there are so many wonderful resources already written about it. However, as I tried to put together this post, I realized a real gap in the knowledge base available. I’ll be posting this as an ongoing series, that I might turn into a best practices whitepaper.

The “Voice of the Customer” (VOC), can be obtained in many ways: surveys, reviews, customer requests, interviews, focus groups, field reports, etc. In order to find those golden nuggets that can lead to improvement you need to start with the segment of customers that like you the least.

www.grokdotcom.com/...oice-of-customer-manual-part-1 - Preview

survey user survey user testing e-marketing

Bounce rate has become one of the most talked about web metrics, and a lot has been written about what this metrics means and how it should be interpreted and used. I also wrote about Bounce Rate in my post called Bounce Rate Demystified.

webanalysis.blogspot.com/...unce-rates-survey-results.html - Preview

bounce rate report average survey analytics optimization

Including articles, spreadsheets, links, and other resources related to usability metrics. We're adding to this site regularly, so please check back!

measuringuserexperience.com/index.htm - Preview

user experience best practice tools survey usability analysis tests card sorting accessibility

Intelligent survey software for primates of all species. SurveyMonkey has a single purpose: to enable anyone to create professional online surveys quickly and easily. Find out what everyone is talking about..

www.surveymonkey.com - Preview

survey e-marketing analyse research surveys