Frederik Van Zande's Library tagged e-marketing →  View Popular

Is social media/Web 2.0 for retail just hype or an essential part of doing business in the 21st century?

The Wikipedic definition of Web 2.0 is “a second generation of services available on the World Wide Web that lets people collaborate and share information online.” Wikipedia, being a user-generated knowledge base, is itself Web 2.0. In the ecommerce context, Web 2.0 includes leveraging social commerce on your own site, blogging/podcasting and participating in social networks like Youtube, Facebook, Twitter — and anywhere you or your customers can create and share content.

Retailers often wonder what Web 2.0 / social media activities to be involved with, so this post ranks what I believe are the top 10 Web 2.0 activities for ecommerce based on their business impact.

www.getelastic.com/top-ten-2-dot-0 - Preview

web2.0 e-commerce e-marketing strategy functionality reviews widgets faq twitter user generated content facebook video

I have reached the conclusion that most organizations have a blog simply because they feel they should. Many marketing departments fail to “get” blogging and have poorly visited blogs with few comments. Because their blog fails to perform, they conclude that blogging is an ineffective marketing tool and either remove it entirely or leave it to languish.

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blogging corporate blog company best practice strategy e-marketing

The idea that ads that engage us emotionally work better than those that don’t might provoke a, “Well, duhhh!” reaction from Neuromarketing readers. Surprisingly, though, I still encounter business executives who don’t believe they are swayed by emotional factors when buying things, and often doubt that others are either. So, for those uber-rational decision-makers, here’s the hard data…

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neuromarketing e-marketing advertisement advertising campaign emotional rational research best practice

Here’s the first thing to remember about frame switching as it applies to copywriting:
All copywriting stories are “nested.”

Matryoshka+doll-1In writing copy you inevitably create – at a minimum – one frame of reference: the one between your authorial voice and the reader.

In fact, copywriting teachers often advise aspiring writers to “talk” onto the page as if they’re talking to a best friend, simply because that mental exercise animates that almost invisible frame of reference in the mind of the writer.* Writers who forget that frame of reference tend to produce artificial, corporate-speak copy.

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copywriting e-marketing content storyboarding storytelling

A test that checks how many customer & how many company related words appear.

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copywriting UVP tool test ROI e-marketing customer centered

Response rates are almost always higher for new subscribers to an email list. According to the "Email Marketing Benchmark Guide" by MarketingSherpa, subscribers click through at a 25 percent higher rate in their first month than in their second, and 67 percent higher in the first month than after the first year.

www.practicalecommerce.com/...-the-New-Subscriber-Experience - Preview

e-mail e-marketing subscription new subscribers strategy

E-mail marketing is one of the more effective and less expensive ways to retain and engage customers.

In fact, early this year comScore found that e-mail had a 4.4% sales conversion rate in the US.

In a survey by MarketingSherpa and ad:tech, 44% of marketers said that e-mails to house lists had “great ROI.”

CMOs told Epsilon researchers that e-mail was the marketing tactic that they would cut last—but that doesn’t mean subscribers don’t cut e-mail newsletters.

According to an Epsilon and ROI Research study, 55% of e-mail subscribers in the US and Canada unsubscribe from opt-in e-mails occasionally—and 14% do so frequently.

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e-mail e-marketing subscription report unsubscribe data averages

In Google Analytics wil je graag al je externe campagnes keurig gerapporteerd zien. Dat doe je door deze campagnes te voorzien van Google Analytics campagne tags. Maar hoe richt je dit nou zo goed mogelijk in? In dit artikel wil ik ingaan op een goede manier van het doormeten van een nieuwsbrief. Hiermee wil ik niet zeggen dat dit de beste manier is, maar wel een manier die veelal de juiste informatie levert. Tevens geldt dit voorbeeld ook als inspiratie om andere soorten campagnes in kaart te brengen.

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google analytics custom newsletter tracking e-marketing

Plenty of studies suggest customers want demand free shipping:

• 61% online shoppers prefer to shop with a retailer that offers free shipping than one that doesn’t. — Forrester Research (2007)
• 43% of shoppers abandon their shopping carts because of unexpectedly high shipping charges. — PayPal, comScore (2008)
• 60% claim free shipping is a reason they are more likely to shop online. — Harris Interactive (2008)
• 90% believe free shipping offers would entice them to spend more online. — The Conference Board (2008)

www.getelastic.com/free-shipping-vs-discount - Preview

e-marketing e-commerce e-shop strategy shipping free shipping conversions

’m often asked what I think the hottest trend in ecommerce is and I believe it’s video content. So I’m excited to see more new technology emerge that can embed video right into retail email, and retailers experimenting with it. Anna Yeaman reports one retailer boasting a 20-27% click through rate without linking to video, and 51-65% with links to video. And Forrester Research reports video in email can increase click through by 2-3X.

www.getelastic.com/embedded-video-email - Preview

video email e-marketing embedding best practice strategy

When evaluating and improving copy I work through these 10 steps one at a time.

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copywriting internet strategy text style usability e-commerce e-marketing

Chad White from the Retail Email Blog recently spotted this email from TigerDirect that dynamically updates image files when a product sells out. This practice prevents the frustration and disappointment when one clicks to a product that’s no longer available, creates urgency for other products and may prompt the recipient to open TigerDirect emails right away in the future.

www.getelastic.com/sold-out-email - Preview

e-marketing strategy e-shop e-mail sold out

Though I’d never recommend “lowest prices” as a unique selling proposition, I notice many retailers use a Price Match Guarantee or even a 110% Guarantee to convince customers to purchase from them and not the competition. I’d venture to say Price Guarantees are becoming “Ubiquitous Value Propositions” rather than unique!

www.getelastic.com/price-match-guarantees - Preview

uvp price guarantee e-marketing e-commerce persuasion

A few months ago I went through the process of configuring a custom wheelchair at Spinlife.com. I needed help understanding the options and called customer service. Lisa walked me through the process like a knowledgeable saleswoman and prepared a custom quotation for me which I received by email.

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e-marketing email actions strategy e-commerce e-shop

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review strategy e-marketing e-commerce e-shop customer review feedback

Online communities like Facebook, LinkedIn, and Tangle allow members to join groups, post content, and respond to other's activity. While some marketers have tried to exploit the media, there are positive ways for online merchants to participate in linking networks and build stronger relationships with customers.

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e-commerce e-shop e-marketing social network social media marketing

This post is a little different than what you might be used to. Instead of talking at you, I would like to talk with you. I would like to propose a blogging outline, not actually blog on the given subject (yet!).

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internet strategy workflow 'work process' e-marketing

The perception that search engine optimization is a limitless source of free traffic and sales is one reason that SEO campaigns sometimes fail to live up to expectations. Yes, SEO efforts can deliver excellent returns on investment. But how much expected return is realistic? This article will help you estimate the potential growth in traffic and sales that SEO efforts can drive to your site.

www.practicalecommerce.com/...tial-from-Keywords-and-Phrases - Preview

seo e-marketing budget roi calculate best practice

Every visitor comes to your site in their own personal “buying stage.” The buying stage is a wide spectrum, but we generally break it into Early, Middle, and Late stages:

www.grokdotcom.com/...sis-buying-stage-schizophrenia - Preview

e-marketing buying stages roi types of visitors

Yesterday, I posted the Missing Google Analytics Manual. That was relatively easy to put together since there are so many wonderful resources already written about it. However, as I tried to put together this post, I realized a real gap in the knowledge base available. I’ll be posting this as an ongoing series, that I might turn into a best practices whitepaper.

The “Voice of the Customer” (VOC), can be obtained in many ways: surveys, reviews, customer requests, interviews, focus groups, field reports, etc. In order to find those golden nuggets that can lead to improvement you need to start with the segment of customers that like you the least.

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survey user survey user testing e-marketing