Richard Fahey's Library tagged socialtext → View Popular

"Knowledge workers are our most powerful untapped resource; their value magnifies over time."
"Who in my social network can help me answer the questions that I'm facing in my transactional process."
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- Forrester Research survey in October 2007 found that about 50% of its surveyed organizations thought that setting a collaboration strategy was a critical or high priority for 2008. And nearly 25% of organizations said that a "Web 2.0 technology" was a priority. Some of this is part of the collaboration piece, and some of this is risk mitigation to stop employees using Internet based services. Rob thinks that this latter number has jumped during the past 12 months.

19 Oct 08

For every group that you
regularly communicate with, one of your goals should be to increase
communications efficiency and effectiveness. Without these shared goals
and practices, behavior will not change.

05 Oct 08

14 Sep 08

“(Employees) spend most of their time handling exceptions to business
processes. That’s what they are doing in their inbox for four hours a
day. E-mail has become the great exception handler.”
- Making it up as we go along.
- Not enforcing business processes.
- Business processes that are not automated or automated with software that is outdated or doesn’t fulfill the user’s needs.
- Lack of communications within an application or integration with other communication mechanisms.
- Lack of communication alternative besides e-mail.