Cyc was originally built by entering millions of common-sense facts that the computer system would “learn.” But in a lecture given at Google earlier this year, Mr. Lenat said, Cyc is now learning by mining the World Wide Web — a process that is part of how Web 3.0 is being built.
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During his talk, he implied that Cyc is now capable of answering a sophisticated natural-language query like: “Which American city would be most vulnerable to an anthrax attack during summer?”

Daniel Gruhl, a staff scientist at I.B.M.’s Almaden Research Center in San Jose, Calif., said the data mining system, known as Web Fountain, has been used to determine the attitudes of young people on death for a insurance company and was able to choose between the terms “utility computing” and “grid computing,” for an I.B.M. branding effort.

“It turned out that only geeks liked the term ‘grid computing,’ ” he said.

Gupta says that he's currently

working on understanding and modeling complex network structures such as those of MySpace.
Here the issue that we are grappling with is the tangible and intangible value of customers. In other words, customers provide tangible value to a firm through direct purchases but they also provide intangible value through network effects or word of mouth.
> It is quite possible that some customers have low tangible but high intangible value. Traditional models would label such customers as low value and would miss a huge opportunity for a firm.