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The objective of the KCS practices and processes is the creation, use and evolution of knowledge. The knowledge created becomes a key asset of the organization and enables a support organization to increase its operational efficiency, improve the customer

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KCS

The Consortium for Service Innovation is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.

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KCS

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Example IDENTIFER: 070807-019

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intranet kcs my role