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Dennis has a point here, and while I won't be too pessimistic (after all, benefits of social media engagement are real and will pull in people over time) I take this as a call for more resilience and care for the different groups of people in our organizations ...

"I also see examples of groups and sites that sit idle after an initial flurry of interest. What sometimes happens is that a group or community page is set up, a community of members is recruited, and then reality sets in.

Reality in this case means that an appreciation develops of the time, attention, thought, and other resources needed to keep the group going. Policies are required. Identities and permissions must be established. Most time consuming of all: content must be created, maintained, and discussed."

knowledgemanagement communitymanagement enterprise2open enterprise20 consulting

James proposes a "legal clause" to be added into every consultant's workbox - I am deeply sympathetic to this, will try it out sometime soon.

knowledgemanagement consulting legal

"The latest version of Diigo has just gone live, and from what I can tell, it’s growing beyond social bookmarking and going for the “kitchen-sink” approach: Add as many features as possible, so that no matter what a user wants, it’ll be there. "

knowledgemanagement diigo review collaboration

Dave Snowden drafts a more thorough definition of KM, interesting because of the variety of connections with Enterprise 2.0 I think

Snip "The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes."

Dave Snowden then adds some more guiding principles ... e.g. on how to organize for more effective KM et al.

Check it out ...

knowledgemanagement enterprise2.0 enterprise2open collaboration

das ist mir ein bisschen zu "Flowerpowermäßig" - aber mit der Grundtendenz stimme ich durchaus überein .. neue Potenziale für Wissensarbeit in Organisationen durch Enterprise 2.0 (zur Umsetzung dann im Teil 2, auch bei diigo bookmarked)

enterprise2.0 knowledgework knowledgemanagement