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14 Dec 09

Managing Change in the NHS management

PEST is an acronym, abbreviated from Political, Economic, Social and Technological,

www.sdo.nihr.ac.uk/...nagement-developing-skills.pdf - Preview

systemsthinking management Models

06 Dec 09

TIP | British Wreck Commissioner's Inquiry | Report | Account of Ship's Journey across the Atlantic/Messages Received/Disaster - Action that Should Have been Taken

  • And there was certainly no reduction of speed. Why, then, did the Master persevere in his course and maintain his speed? The answer is to be found in the evidence. It was shown that for many years past, indeed, for a quarter of a century or more, the practice of liners using this track when in the vicinity of ice at night had been
    in clear weather to keep the course, to maintain the speed and to trust to a sharp look-out to enable them to avoid the danger. This practice, it was said, had been justified by experience, no casualties having resulted from it. I accept the evidence as to the practice and as to the immunity from casualties which is said to have accompanied it. But the event has proved the practice to be bad. Its root is probably to be found in competition and in the desire of the public for quick passages rather than in the judgment of navigators. But unfortunately experience appeared to justify it.
  • The evidence shows that he was not trying to make any record passage or indeed any exceptionally quick passage. He was not trying to please anybody, but was exercising his own discretion in the way he thought best. He made a mistake, a very grievous mistake, but one in which, in face of the practice and of past experience, negligence cannot he said to have had any part; and in the absence of negligence it is, in my opinion, impossible to fix Captain Smith with blame.
05 Dec 09

No More Executive Bonuses! - Business Insight - Wall Street Journal / MIT Sloan - MIT Sloan Management Review

  • This may sound extreme. But when you look at the way the compensation game is played—and the assumptions that are made by those who want to reform it—you can come to no other conclusion. The system simply can’t be fixed. Executive bonuses—especially in the form of stock and option grants—represent the most prominent form of legal corruption that has been undermining our large corporations and bringing down the global economy. Get rid of them and we will all be better off for it.

  • A company’s health is represented by its financial measures alone—even better, by just the price of its stock.


    Come on. Companies are a lot more complicated than that. Their health is significantly represented by what accountants call goodwill, which in its basic sense means a company’s intrinsic value beyond its tangible assets: the quality of its brands, its overall reputation in the marketplace, the depth of its culture, the commitment of its people, and so on.



    Journal Video



    If not bonuses, then what? How can companies compensate CEOs fairly? Henry Mintzberg speaks with the Journal’s Erin White.



    But how to measure such things? Accountants have always had trouble when they have tried, as have stock-market analysts, investors and even potential purchasers of the company. (That’s one of the reasons so many mergers fail.) No board of directors is going to have much luck finding that elusive measure, either.


    This flawed assumption, though, does far more damage than simply distorting CEO compensation. All too often, financial measures are a convenient substitute used by disconnected executives who don’t know what else to do—including how to manage more deeply.

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AGILE TO ADAPTIVE

  • In his book, Adaptive Enterprises: Creating and Leading Sense-And-Respond

    Organizations, Stephan Haeckel argues that it has become almost impossible to

    predict and plan in advance for customer problems and opportunities, especially

    with information-based products and services. Haeckel states that successful

    organizations must, instead, become adaptive; to learn how to continuously

    identify and understand these problems or opportunities as they occur and respond

    to them quickly and appropriately, customer by customer. Successful adoption of

    this adaptive mode of operation, he suggests, requires that an organization install

    the capabilities and management context of what he calls the Adaptive Loop,

    which shows the flow between the Sensing system, of sense and interpretation,

    into the Response system, of deciding, and acting. It enables people on the line

    to continuously receive information from customers, understand what it means,

    decide on and take appropriate action and, then, repeat the
  • In their books, both Haeckel and Pfeffer and Sutton point out that achieving

    organizational adaptability and agility usually requires a substantial change in the

    culture of an organization and its people, moving from an analyze-plan-deploy at

    the center-of-the-enterprise model to a see-know-commit-act at the edge-of-the-

    enterprise basis and changing its orientation from company-out to customer-back

Banks Starting to Embrace Concept of Financial Supply Chain Management by Bank Systems & Technology

  • Financial supply chain management is an outgrowth of the long-established concept of the physical supply chain in the trade business. Rather than dealing solely with the actual physical/logistical aspects of trade, however, financial supply chain management, as the name implies, covers the payments side of trade, from the moment a purchase order is cut, to the time of settlement and everything in between.
13 Nov 09

Fed: banks need customer consent on overdraft fees - Yahoo! Finance

    • <!--banner ads -->



      <!--article body -->


      <!--breaking news -->



      <!-- article header, including ads -->

      ap

      Fed: banks need customer consent on overdraft fees

      New Fed rule will bar banks from charging overdraft fees without customer consent



      <!-- /.mod.related-companies -->


      WASHINGTON (AP) -- Banks will have to secure their customers' consent before charging large overdraft fees on ATM and debit card transactions, according to a new rule announced Thursday by the Federal Reserve.

  • Banks earn as much as $25 billion to $38 billion annually from overdraft fees, Fed officials said, but that total includes check overdrafts.

    Many larger banks, including Bank of America Corp., JPMorgan Chase & Co., U.S. Bank and Wells Fargo & Co. began instituting similar "opt-in" plans in late September after coming under fire for the fees.

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