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Thomas Ho's Library tagged SaaS   View Popular

17 Jan 09

Salesforce.com Launches The Service Cloud, A Customer Service SaaS Application

These days, when I have  technical question, I reach for Google long before customer service. What if customer service could reach for Google? ...

www.techcrunchit.com/...tomer-service-saas-application - Preview

Saas

01 Aug 07

Microsoft Offers a Web-Based Strategy - New York Times

  • “Today the transformation toward services is the most significant one in the software industry,” said Ray Ozzie, Microsoft’s chief software architect.
  • Nearly every Microsoft software application will be transformed with the addition of a Web-services component within 3 to 10 years, he said.
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