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10 Nov 09

How to Find In-House Experts at Big Companies - WSJ.com

  • But there are gaping holes in this approach. For starters, big companies tend to be dynamic organizations, in a constant state of flux, and few commit the resources necessary to constantly review and update the credentials of often rapidly changing rolls of experts.


    Second, users of these systems need more than a list of who knows what among employees. They also need to gauge the experts' "softer" qualities, such as trustworthiness, communication skills and willingness to help. It isn't easy for a centrally managed database to offer opinions in these areas without crossing delicate political and cultural boundaries.

  • A search engine that mines internal blogs, for example, where workers post updates and field queries about their work, will help searchers judge for themselves who is an expert in a given field.
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