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10 Nov 09

McKinsey: What Matters: Using technology to improve workforce collaboration

  • Unfortunately, the productivity measures for collaboration workers are fuzzy at best. For production workers, productivity is readily measured in terms of units of output; for transaction workers, in operations per hour. But for knowledge workers, what might be thought of as collaboration productivity depends on the quality and quantity of interactions occurring.
  • The interactive graphic that accompanies this article provides a synthesis of our view on how organizations can improve collaboration.
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