expertfinder - Driessen Samuel on Diigo

14 Nov 09

12 Nov 09

BT Directory – connecting people easily « Mark Morrell

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intranet expertfinder

10 Nov 09

How to Find In-House Experts at Big Companies - WSJ.com

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expertfinder socialmedia socialnetworking

But there are gaping holes in this approach. For starters, big companies tend to be dynamic organizations, in a constant state of flux, and few commit the resources necessary to constantly review and update the credentials of often rapidly changing rolls of experts.

Second, users of these systems need more than a list of who knows what among employees. They also need to gauge the experts' "softer" qualities, such as trustworthiness, communication skills and willingness to help. It isn't easy for a centrally managed database to offer opinions in these areas without crossing delicate political and cultural boundaries.
A search engine that mines internal blogs, for example, where workers post updates and field queries about their work, will help searchers judge for themselves who is an expert in a given field.
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- The most basic task of any expertise-locator system is to help the users make informed choices.
- The results, ranked in order of importance: the extent of the expert's knowledge; trustworthiness; communications skills; willingness to help; years of experience; currency of the expert's knowledge; and awareness of other resources.
- To the extent that blogs and wikis are all about helping and being cooperative, the mere identification of someone as a blogger or a wiki contributor can be a strong signal of their willingness to help.
- They don't have to be complicated. Even a simple social-network application can keep track of things like who worked on projects together in the past.
- It enhances traditional expertise-locator systems by telling a searcher not only "Here is the expert on this topic," but also "Here is how you two are connected: You know X, who knows Y, who knows the expert, Z."
- Another social tool that can help in locating experts is tagging, or the attaching of label-like keywords to a person's name in a company directory, documents, images or pages on the Web.
- Employees can also use tags for evaluation purposes, such as noting whether an expert has been helpful in the past, and for tagging their own areas of expertise as they evolve

Colonizing the Outer Rings : Andrew McAfee’s Blog

Also mentions Dunbar number

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enterprise2.0 knowledgeworker socialnetworking expertfinder

The conclusion I’ve arrived at recently is easy to state: Enterprise 2.0 is most valuable at the outer rings of the target.
I say this for two main reasons. First, prior to the arrival of ESSPs the IT toolkit available at the outer rings was both small and ineffective.
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- The second main reason for my conclusion is that outer-ring ESSPs bring substantial benefits, and ones that are difficult to achieve any other way. In other words, it’s not just that good outer-ring tools are new; it’s that they’re new and powerful.
- When knowledge workers author and link to each other, searchers can locate them and assess their knowledge and expertise.
- discussed in my book, is that they might let users get past Dunbar’s number, the theoretical maximum number social group size

02 Nov 09

BinaryPlex: People Centric Software

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expertfinder

27 Oct 09

Who Knows What? | Compliance Building

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expertfinder socialmedia socialnetworking adoption

How to Find In-House Experts at Big Companies - WSJ.com

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expertfinder socialnetworking

26 Oct 09

The immense value of expertise location will help drive enterprise social media - Trends in the Living Networks

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expertfinder socialmedia adoption

13 Aug 09

ResourceShelf » Blog Archive » Muckety.com: Quickly Visualize Relationships Between People, Organizations

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knowledgemapping expertfinder

13 Jun 09

Technology Review: A Smarter Way to Dig Up Experts

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expertfinder socialnetworking

29 Apr 09

Technology Review: A Smarter Way to Dig Up Experts

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expertfinder

Finding your experts - Knowledge Jolt with Jack

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expertfinder

31 Mar 09

When Knowledge Management Hurts - Freek Vermeulen - HarvardBusiness.org

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But they proved themselves wrong; to their surprise they found that the more internal electronic databases were consulted by these teams the more likely they were to lose the bid!
The only times that a team benefited a bit from accessing internal knowledge sources was when it concerned a very inexperienced team.
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- Shut down your expensive document databases; they tend to do more harm than good. They are a nuisance, impossible to navigate, and you can't really store anything meaningful in them anyway, since real knowledge is quite impossible to put onto a piece of paper. Yet, do maintain your systems that help people identify and contact experts in your firm, because that can be beneficial, at least for people who lack experience.