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Presentation given on Wednesday, June 16, 2010 at 8am ET at the Enterprise 2.0 Conference. 5th presentation I've given at this event over last 2.5 years. Timing is right - convergence, integration, standards - people are finally looking at E2.0 as PART of their overall business architecture, and not just a stand-alone capabilities.

Track: Tackling Enterprise 2.0 Business Challenges

It is now 4 years into the Enterprise 2.0 movement, 7 years into Enterprise Wikis, and 20 years since the birth of HTML and the web.
Organizations have never had as much potential flexibility for collaboration, content, search and process tools to be used with their employees, partners, suppliers and customers - but even though core beliefs at the heart of Enterprise 2.0 are in the power of transparency and loosely coupled services, most organizations have blown themselves to bits through extremely DIS-integrated E2.0 (and prior era) solutions.

If you're headed down the path of a microblogging platform from one vendor, a wiki from another, a mashup platform from yet another, a community site from another, and a search engine from yet another - save yourself the time, money and resources BEFORE you commit a single cent, and set yourself up for faster, better and cheaper STRATEGIC flexibility. Or be ready to watch your competition/market fly by while you're busy playing Enterprise 2.0 Twister with a dozen, non-integrated, siloed solutions, and the fiefdoms that come with them.

If you've fallen into this trap already - how do you get out? and without breaking the bank, or getting fired?

Let's talk best AND worst practices - and how to balance the pragmatic and simple, with the need for a strategy that converge and unify your Enterprise 2.0 investments before it's too late.

informationarchitecture information_architected dan_keldsen enterprise2.0 e20 e2.0 silo flexibility federated search portals taxonomy business_process_management enterprise_portals integration convergence

"Do you work in a society of strangers? Don't know? Then tell me if this sounds like your experience at work:

* You're working on a project and would like to know who else in the organization has worked on a similar project in the past.
* You encounter a problem on your project that you need to solve quickly but have no idea how to identify the precise person in the organization you could reach out to for input.
* The company is large, but when you think of the people you interact with on a daily basis, the people with whom you exchange information and discuss ideas, it's generally the same small group of people who have essentially the same experience you have.
* You come across some information that you think would help your company develop new business and you'd like to send it in an email to the people in the organization who could act on it, but you don't know who to send it to and you don't know how to find out.

If this sounds like you then you work among a society of strangers."

dan_keldsen information_architected enterprise2.0 e20 e2.0 ethan_yarbrough allyis society_of_strangers

Incredibly brief clips of my presentation on Innovation Management, along with my other colleagues at Swissnex's Corporate Innovation Day. Great content - very enjoyable group.

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"What are the new approaches to Innovation in the areas of Design, Material Technologies, and Disruptive Technologies? What is the best way to make your corporate environment innovation-friendly? What can you learn from a start up innovation model?

To prosper under the difficult and always more competitive economic climate, big corporations need to consider the above questions.



The 2nd Boston Corporate Innovation Forum organized by swissnex Boston along with the Swedish and the Swiss American Chambers of Commerce on April 14 aimed to highlight the most recent trends in Innovation both from an Academic and Industrial perspective. The one-day seminar designed for professionals responsible for innovation within big companies gathered professors, managers, consultants and designers around four different topics:


Industrial Design driving Innovation:

Sebastian Fixson, Assistant Professor of Technology and Operations Management, Babson College.See his presentation

Harry West, CEO, Continuum.See his presentation


Organizing for Innovation (Teams, Culture and Process):

Jay Rao, Professor of Technology and Innovation, Babson College.See his presentation

Dan Keldsen, Principal, InformationArchitected.See his presentation



Materials Technologies Enabling Innovations:

Francesco Stellaci, Professor of Materials Science and Engineering, MIT.See his presentation

Per Baverstam, President, Baverstam Associates.See his presentation


Disruptive Technologies Driving Innovations:

Howard Anderson, William Porter Distinguished Lecturer, Behavioral Policy Science, MIT Sloan School of Management.See his presentation

Robyn Bolton, Manager, Innosight.See her presentation"

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My article "Assessing and Building Innovation Strengths" was chosen as an "Innovation Perspective" on Braden Kelley's "Blogging Innovation" site...

"In the absence of explicit top-level innovation support, how can you go from an "innovating army of one" (always useful, but frequently not sufficient), to building out innovation teams? And not just collections of people who want to innovate, but who are the best people for any particular challenge/problem that you are looking to overcome?"

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Barb Mosher asked for my commentary on the upcoming arrival of SharePoint 2010, how it differs from 2007, and the past and future evolution of SharePoint.

Between Tony White's (@arslogica) and my commentary, whew, we covered quite a bit of ground.

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2 years later, and we're still getting traction on our definition of Enterprise 2.0. As I've said before, an overnight sensation doesn't happen overnight.

"A system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise".

(Enterprise 2.0 defined by Carl Frappaolo and Dan Keldsen of Information Architected in a report written for Association for Information and Image Management (AIIM))

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Whew, looks like being one of the first analysts (about 7 years ago), to be covering the then un-named Enterprise 2.0 is coming to fruition.

Proud to be ranked in the "Most Influential" grouping - working hard to keep it real, keep it relevant, and keep on pushing through the barriers of business misunderstandings, and overfocus on tools as saviors.

Thanks to my brother, Dave Keldsen (aka DAK) for pointing out the extremely early indicators of wikis finding a home in the Enterprise, and the early collaboration with trail-blazers like Konstantin Guericke (co-founder of LinkedIn) in Social Networking, and Ross Mayfield (Founder of SocialText). We were all way ahead of the curve, but "the future" is more present now than ever before - let's make it count!

Anything I can do to provide coaching, consulting or workshops - don't hesitate to get in touch. Let me bring the lessons learned (and those not yet uncovered), to YOUR organization.

From Seek Omega:
"The 2010 Enterprise 2.0 All-Star Blogger Roster

Now that the holiday hangover has worn off and the bills are coming due, I want to turn your attention to the individuals that are most influencing the Enterprise 2.0 space. Those of you that are early adopters or just starting to research Enterprise 2.0 can short cut the search for quality information by following and reading from these all-stars.

How and why were these people chosen? By a combination of influence and focus on Enterprise 2.0. Some highly influential bloggers like Chris Brogan, Fred Zimny and Jeremiah Owyang were not chosen because their focus is outside the E2.0 space. Sure they have an opinion on E2.0, but their primary focus is not on E2.0."

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The Bangkok Post Business section picked up on our Innovation Management research, and used a few of the findings to kick off an article on Innovation.

"INNOVATION: ARE YOU TALKING THE WALK OR WALKING THE TALK?

These days, it's impossible to read the business news without finding articles referring to the world of innovation. Companies proclaim they will grow faster than their competitors because they are going to innovate better products.

Self-proclaimed "innovation experts", who in the past sold marketing, benchmarking and Six Sigma as the "one and only way to heaven", have recently jumped on the innovation train. They are now bombarding audiences with shallow articles and low-value talks full of innovation buzzwords, from "out-of-the-box" and "disruptive" to "cutting-edge" and "breakthrough".

Public sector agencies organise conferences and events where the concept of the Creative Economy is rightfully celebrated, but without success lessons being effectively adopted and translated into meaningful policies.

Yes, there's a lot of talk about creativity and innovation. But what about the actual process of innovation itself?

A new global innovation survey conducted by Information Architected Inc, found that 17 out of 20 managers agree that innovation management is critical to their firm's business success. Yet 51% of the companies participating in the survey have no formalised innovation management practice. Half of the participating managers said the lack of a systematic innovation process was the biggest impediment to managing innovation, followed by a lack of innovation resources, leadership and adequate funding. Moreover, 7 out of 10 respondents said the downturn has raised the need to actively manage innovation; but only 24% of firms have done anything specific to manage innovation in the last two years.

So how about your company? Do you still only talk about how important innovation is for your business and how much you are going to innovate soon? Or do you already walk the walk and do what it takes to

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Ron Miller of FierceContentManagement prodded me for some feedback on the social additions to MOSS 2010 after the launch news at Enterprise 2.0 Conference in San Francisco, but at the time I didn't have time to meet his publication deadline. This time, in a follow-up interview Ron did with Christian Finn at Microsoft, I had a chance to provide commentary based on our research and client work.

Excerpt:
"Dan Keldsen of Information Architected thinks the social features are bound to be behind the curve, just because of the time it takes to develop a product like SharePoint. "Microsoft is always going to lag behind their smaller and more agile competitors. It's simply the nature of the development cycle for Microsoft. Features that were "locked in" for design 2 years ago are finally going to ship in 2010. In the meantime, smaller competitors such as Box.net, PBWorks, SocialText, Jive as well as Google (via Google Apps, Sites and now Wave...) have been running like the wind to build light-weight platforms with social computing features first and foremost, while SharePoint has this functionality added afterwards, clearly as an after-thought.""

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A reference to our 2.0 Adoption research - Resistance is Real (and always has been, BTW)

"As Enterprise 2.0 and social business technologies work their way through the Hype Cycle, the resistance to change understandably receives more attentions. A 2.0 Adoption Council study proclaims “Resistance is Real”. Culture has always been on the radar screen, now it’s right into the practitioner’s face again."

adoption enterprise2.0 e20 resistance collaboration dan_keldsen carl_frappaolo information_architected

Good to see that our work is getting wider play - above and beyond the keynote we had done live at the Enterprise 2.0 Conference in San Francisco. Stay tuned for more on this research.

"It should not surprise us that the top issue is resistance to change. Readers of this blog know that business projects of every kind suffer from issues related to poor communication, conflicting agendas across information silos, and related organizational causes of failure.

A recent study from Information Architected and The 2.0 Adoption Council also describes resistance to change as the significant barrier. This compelling slide clearly summarizes that message..."

2.0 e20 enterprise2.0 resistance collaboration change adoption information_architected dan_keldsen carl_frappaolo zdnet

Large-scale "2.0-style" collaboration stories are somewhat difficult to find, but getting easier every week.

As the research partner for Susan Scrupski's 2.0 Adoption Council, we just presented a Keynote at the Enterprise 2.0 Conference in San Francisco last week, some of the early findings of our initial round of research with the 10,000+ employee-sized organizations that make up the majority of members in the 2.0 Adoption Council.

Between Swiss Re, BAH, CSC, IBM (amongst others), the momentum seems to be building.

See the post summarizing high-level findings and the presentation from our keynote at:
http://www.informationarchitected.com/blog/e20-from-horses/

A companion whitepaper is forthcoming, as is extended research with more details and cross-correlation.

Culture and Adoption are incredibly important - successful 2.0 implementations require far more than the mere purchase and deployment of tools - the Swiss RE case sounds like a great example of 2.0 done well.

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I'm honored to be presenting at the Front End of Innovation in Boston May 18th-20th, 2009. Lucky enough to be the kick-off podcast interviewee for all of the speakers this year.

"Yesterday I had a brief conversation with Dan Keldsen, the Co-founder and Principal at Information Architected, in which he talked about some of his work at the consultancy firm and some insights he plans to discuss at the Front End of Innovation Conference taking place in Boston this May. Dan will be presenting on Enterprise 2.0 and its heavy connection to innovation on Tuesday, May 19th. Stay tuned as we will be bringing our readers more podcasts from those speaking at FEI."

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From Mark Logic's CEO Dave Kellogg (an utterly hilarious guy and extremely smart fellow):
"Is Information Architected for Smart Delivery?
Check out this post by Carl Frappaolo, author of several books on knowledge management and co-founder of consultancy Information Architected, Inc., which he recently created with long-time colleague Dan Keldsen.

The post, entitled Is Information Architected for Smart Distribution? Survey Says Not Yet, discusses some recent research done by Carl and makes many analogies between enterprise content management and, of all things, the movie business."

information_architected information_architected_for_smart_delivery mark_logic dave_kellogg carl_frappaolo dan_keldsen

Ran across a Forrester "call to arms" looking at the innovation market space. Many people in my network should hop on to the blog post and make sure you have mentioned your company and solutions to Chris. I added a few, and of course dropped a line for our new company, Information Archiected. Is your Information Architected for Innovation? I certainly hope so! And if not, well, I have some ideas that should help.

So, innovators - get thee to Forrester to help them scope the space, and please, comment to my blog post/bookmark to let me know you've done so. Want to set up briefings as we head into 2009 so I'm fully aware of what you're all bringing to market!

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"BTW - those of you using the Kindle - according to the latest research on Content Delivery, which I should be publishing next week, you are indeed part of a select few, in a corporate setting anyway. The research found that the use of multimedia content, and the re-purposing of content in creative new ways within the firewall lags far behind the Internet. Stay tuned ..."

Still can't believe that Carl's blog was published on Kindle before me. Ironically, I submitted the paperwork to be compensated for the publishing of my blog, almost a year ago. Carl did not, and he beat me to the punch. Still took almost a year for them to add him, however.

Anyone can fire up a cloud-based infinite amount of storage, elastic computing power, etc., via Amazon, but it takes a year (or more) to pull a blog onto the Kindle store? Wow, process, process, process - I smell a need for some automation.

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"The iPhone, like the Mac, is extremely simple and intuitive to use. Odds are that you’ve never even cracked open the user manual since the way just about everything works is pretty obvious.

But its simplicity can be a double-edged sword… there are many small “convenience features” that are often hidden away. If Apple exposed them in a more obvious way, it’d take away from the elegance of the device. And its elegance is one of its strongest points."

Just stumbed onto this site - one of the best I've seen so far for the iPhone.

tap_tap_tap iPhone iphone dan_keldsen information_architected

Google Moderator is (roughly) an open innovation concept. Apparently it's used internally in Google to surface up the questions that employees would like to have answered, and the crowd votes up or down those that should be prioritized. To my knowledge, there is no downstream process - so this is a "fuzzy front end"-only offering, but an interesting extension of the free services Google is rolling out.

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The No-Bull-Shiitake Investor Wishlist
Guy Kawasaki of How to Change the World

Just received my signed copy of Guy's latest book, and I'm already half way done with it. Always learn a thing or to from guy, and here's a post with a sample from the book (and originally, from his blog - content re-purposing... it's a GOOD THING).

guy_kawasaki bull_shiitake VC american_express openforum dan_keldsen information_architected