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Even PwC is seeing the convergence across process, content and collaboration. Meta-layers everywhere, and the new role of modern CIOs (hint: own it all and make it all work together)

"In this issue of the Technology Forecast, we examine the yin yang of structured or repeatable work processes and versatile or variable human processes. Most large enterprises have spent much of the past 15 years implementing business infrastructures focused on standardized processes supported by modern enterprise applications. The words roll off the tongue so easily that we often forget that for most large enterprises, these highly standardized, repeatable, and automated processes represent a fraction of what really happens in the business. For every "yang" in the business, there are probably two "yins"—the more variable, responsive, creative, analytic, and insightful activities that heavily rely on the versatility of employees’ efforts."

PwC technology_forecast metalayer BPM ECM process CIO

Max is always good to refer to - and I agree - most customers (ok, the end business users and/or consumers of that business) could care less about the sub-systems and acronyms - they want SOLUTIONS that roll it all up into a working system.

ecm bpm papyrus ISIS max_fulcher mashup eai

Truly fantastic post by Cheryl McKinnon (of Open Text). Is ignorance bliss? What happens if you or your company pop your head up out of the firewall and acknowledge the activity around you? Enabling people to find content, people, products, services, etc. is all well and good, but how about making sure it's possible to short-circuit "the system" and let people break out of the cube and into a conversation?

Intro to the post:
"I'll confess. The content I read in the social media twitoblogomavensphere strikes me as both amusing and wretched. Do we "really" think we've uncovered something new? Or are we today just in the early stages of bringing an element of balance back into our professional sphere?

That people matter is kind of old news. Aristotle in "Politics" clued in that because humans had the gift of language, they were naturally suited to living in a community. And from that household grew the polis, the city, the state."

e20 enterprise2.0 ecm enterprisecontentmanagement cheryl_mckinnon plato

"Among a series of “quick wins” that will recoup huge savings are the axing of IT systems in the courts designed to manage cases in the family and civil courts and cut paperwork. One, a so-called “Electronic Filing and Document Management System” would sa

ECM enterprise_content_management ROI cost_cutting failed_strategy failed_execution hard_dollars

nytimes kevin_kelly ECM WCM opensource_ECM opensource_WCM enterprise_search dan_keldsen

but on the edge of what? you make the call.

delphigroup dan_keldsen enterprise_search KM information_architecture IA taxonomy folksonomy modinfosec knowledge_management ECM content_management content_security DIAC dynamic_information_access_control del.icio.us

Taxonomies taxonomy delphigroup search documentmanagement enterprisecontentmanagement ecm dam bpm businessprocessmanagement km knowledgemanagement perotsystems