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Even PwC is seeing the convergence across process, content and collaboration. Meta-layers everywhere, and the new role of modern CIOs (hint: own it all and make it all work together)

"In this issue of the Technology Forecast, we examine the yin yang of structured or repeatable work processes and versatile or variable human processes. Most large enterprises have spent much of the past 15 years implementing business infrastructures focused on standardized processes supported by modern enterprise applications. The words roll off the tongue so easily that we often forget that for most large enterprises, these highly standardized, repeatable, and automated processes represent a fraction of what really happens in the business. For every "yang" in the business, there are probably two "yins"—the more variable, responsive, creative, analytic, and insightful activities that heavily rely on the versatility of employees’ efforts."

PwC technology_forecast metalayer BPM ECM process CIO

I'm planning a longer take on this, but the succinct take, Salesforce hasn't innovated for quite some time, and their offerings in content management and idea management are incredibly light. Do they need to expand offerings to get to $2 Billion? Still plenty of CRM business to take.

"Four years ago, InformationWeek asked in a cover story "Does Salesforce.com Have The Chops To Become A Billion-Dollar Company?" Now that it's on a $1.4 billion-a-year run rate, Benioff has his sites on $2 billion a year, planning to spend on salespeople even if it means slightly slower growth of its profit margin. With only 31% of sales outside the U.S., there's a lot of greenfield out there.

"We're just not in enough deals. ... We need to continue to visualize ourselves beyond that $2 billion revenue number with a fully diversified product line," he said. "That's where we're moving." The next big product in Salesforce's pipeline is Chatter, a Facebook-like collaboration platform it plans to start selling sometime later this year. "

cloud_computing SaaS salesforce global_cio cio informationweek

CIO quoting from our Market IQ on Findability (www.aiim.org/findability): Only 10 percent of the 500 business users surveyed said as much as 76 percent to 100 percent of its company's information is searchable online. More than a third of those surveyed s

cio cio_magazine aiim_market_intelligence findability market_iq_on_findability aiim