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Dan Keldsen's Library tagged "voice of customer" →  View Popular, Search in Google

Jul
8
2009

From 2008, but interesting observations.

11 innovation lessons from creators of World of Warcraft:
1. RELY ON CRITICS
2. USE YOUR OWN PRODUCT
3. MAKE CONTINUAL IMPROVEMENTS
4. GO BACK TO THE DRAWING BOARD
5. DESIGN FOR DIFFERENT KINDS OF CUSTOMERS
6. THE IMPORTANCE OF FREQUENT FAILURES
7. MOVE QUICKLY, IN PIECES
8. STATISTICS BOLSTER EXPERIENCE
9. DEMAND EXCELLENCE OR YOU’LL GET MEDIOCRITY
10. CREATE A NEW TYPE OF PRODUCT
11. OFFER EMPLOYEES SOMETHING EXTRA

innovation.freedomblogging.com/...-creators-of-world-of-warcraft
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innovation management software World of Warcraft blizzard strategy success agile usability voice of customer six sigma

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