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Dennis Howlett's Library tagged maintenance   View Popular, Search in Google

Sep
19
2008

The dirty secret - many vendors typically take up to 85% of the fees as profit, leaving a paltry 15% for reinvestment in support, maintenance, and upgrades. What's worse, some vendors have not only under invested in the core technology, but they have also failed to deliver basic enhancement requests that a majority of customers have asked for.

forrester maintenance support

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